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Sightseer
Posts: 2
Accepted Solution

Go pro video downloading

My videos download either choppy or all black or 

it will say no media. I tried everything download to the cloud, hard drive, and also

Put in the sd card. Just looking for some kind of help to get my go pro 6 video.thxs


Accepted Solutions
GoPro
Posts: 569

Re: Go pro video downloading

@redriver61620

 

Sorry about that.

There's indeed a bug that has been reported with Media on GoPro Plus that cannot be downloaded.

We're working on a fix, sorry about that.

 

Also, about the choppy playback: We are sorry if you are having issues with freezes / black screens / choppy frames.
This issue will more likely affect low-end / mid devices and usually Samsung devices. This is due to technical limitations of the device and its ability - or not - to decode videos at the same time.
For example this issue happens systematically on Samsung devices: a Samsung S7 will be able to decode 5 1080p videos at the same time but only 2 1520p videos at the same time.

Devices that will work smoothly with Quik without this issues: Pixel, Huawei, One plus 3, 3T, 5 and 5T, Nexus 5x, Nexus 6p

View solution in original post


All Replies
GoPro
Posts: 8,136

Re: Go pro video downloading

Hello @redriver61620,

 

Do you play the videos through Quik for desktop? Which computer are you using? What resolutions setting are files in? See if the steps to fix on the article below will help clear the issue. 

 

How to Correct Choppy or Broken Up Playback

 

Let us know how it goes. 

 

Thanks, 
Marius

Highlighted
GoPro
Posts: 569

Re: Go pro video downloading

@redriver61620

Sorry about that.

Quik iOS or Quik Android? What's your device? 

 

When you say "it will say no media" > are you trying to get media from GoPro Plus? There's currently a bug that prevents importing media from GoPro Pro Plus on Quik Android, so when you download a media, you get an error. We are working on it.

Sightseer
Posts: 2

Re: Go pro video downloading

Yeah, nothing on quik Android is working no matter how I download it to it.
GoPro
Posts: 569

Re: Go pro video downloading

@redriver61620

 

Sorry about that.

There's indeed a bug that has been reported with Media on GoPro Plus that cannot be downloaded.

We're working on a fix, sorry about that.

 

Also, about the choppy playback: We are sorry if you are having issues with freezes / black screens / choppy frames.
This issue will more likely affect low-end / mid devices and usually Samsung devices. This is due to technical limitations of the device and its ability - or not - to decode videos at the same time.
For example this issue happens systematically on Samsung devices: a Samsung S7 will be able to decode 5 1080p videos at the same time but only 2 1520p videos at the same time.

Devices that will work smoothly with Quik without this issues: Pixel, Huawei, One plus 3, 3T, 5 and 5T, Nexus 5x, Nexus 6p