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Sightseer
Posts: 1

Go pro session will connect to WiFi but not the app

My go pro session is connecting to my phone but the app isn’t responding to it or is connecting to it
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GoPro Community Manager
Posts: 7,136

Re: Go pro session will connect to WiFi but not the app

Not sure I'm clear on what the issue is. If you're able to connect the GoPro to the GoPro app, but aren't able to preview the live view from the camera or control the functions, there may be an issue with the camera's firmware. Try doing a manual update using the instructions at https://gopro.com/en/us/update/hero_session. It's also a good idea to check that you're using the latest version of the app.

 

If those steps don't work, our team at https://gopro.com/help/ContactUs can help.

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Sightseer
Posts: 2

Re: Go pro session will connect to WiFi but not the app

hi i have this problem with my gopro hero4 silver

i have found if you do a hard reset it solves the problem for a few weeks then needs doing again you will have to have a look on youtube on how to do a hard restet on your session i no it can be done iv done it on my session when i got it because it did the same thing and never had a problem since 

hope this helps please let me know 

Ash