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Sightseer
Posts: 2

Go pro hero 4

[ New ]
My go pro hero 4 wont connect to my app on my iPhone no matter what I try it just wont connect
GoPro
Posts: 19,223

Re: Go pro hero 4

[ New ]

Hello @graystoke51100. Please make sure that your phone is updated to the latest OS version (iOS 13.3) and that you have the latest version of the GoPro App (v6.4.1) installed as well. After the updates, restart your phone and try pairing with the camera again. Connectivity should be working this time. 

 

If the issue persists, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. For device-specific troubleshooting, see https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 .

Sightseer
Posts: 2

Re: Go pro hero 4

[ New ]
Nothing . Still isn’t working everything is update up to date and it still won’t work
GoPro
Posts: 26,108

Re: Go pro hero 4

[ New ]

Hello @graystoke51100

 

Please try doing a manual update on the camera.

Once done, try the pairing process again.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej