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Sightseer
Posts: 2

Go pro app wont load media on phone?

Hi the go pro isnt loading any media when I click on them to playback the screen goes black and no video is played?
Screenshot_20191106-191400_GoPro.jpg
GoPro
Posts: 4,691

Re: Go pro app wont load media on phone?

Hi @jones160,

 

May I know what is the resolution of the video you're trying to play?

 

Probably your phone doesn't support high resolution playback,

Try downloading the file to your phone's memory and play it using your phone's default media player. 

 

You may also check this article: https://gopro.com/help/articles/block/Quik-for-mobile-Supported-Resolutions-to-Copy-and-Share

https://gopro.com/help/articles/block/hevc

 

 

Regards,

-Jay

Sightseer
Posts: 2

Re: Go pro app wont load media on phone?

I record in 1080 at 48fps and use a samsung galaxy S9 plus which would be and is more than capable of handling 4k playback.

It has worked previously but the last week or so nothing wants to load
GoPro
Posts: 4,691

Re: Go pro app wont load media on phone?

Got it @jones160,

 

Have you tried unpairing the camera and paring it again?

Also do you have other device/phone that we can use to check if it happening to other device as well. 

 

-Jay

Sightseer
Posts: 1

Re: Go pro app wont load media on phone?

I have the same problem on my Samsung S8. Worked fine til about two weeks ago. 

GoPro
Posts: 11,456

Re: Go pro app wont load media on phone?

Hello Everyone!

 

Please make sure that you are on the latest version of the GoPro app.

Once done, restart your phone then try again.

Let us know how it goes.

 

Thanks!

Ej