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Tourist
Posts: 4

Go pro app not compatible with Android S7

Hello, I am trying to download the gopro app, and it is telling me it is not compatible with my device. I updated my phone/apps to make sure that wasn't the issue, and it is still telling me the same thing. I am just trying to figure out how I can get the videos and picts from my go pro to my camera. I do not want to do this on my computer. Thank you!
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Explorer
Posts: 13,002

Re: Go pro app not compatible with Android S7

What resolution/frame rate is your media created in? You wrote Android S7, do you mean the Galaxy S7? If so, I have bad news for you. The Samsung Galaxy S7 is a horrible phone for video editing. For whatever reason, Samsung put only a few crappy video encoders into the device. You should be OK with 1080p/30fps and sometimes 1080p/60fps, but otherwise you will have issues (1440p also works). I had the Samsung Galaxy S7 and switched to the LG v30, worlds better.
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Tourist
Posts: 4

Re: Go pro app not compatible with Android S7

Hi Daniel! Yes, I have a Galaxy S7. Thank you for that information! But I cannot even get the go pro app in the google store for me to download. It doesn't show up when I search it, so the problem is I can't get the videos or picts even to pop up to start editing. Were you able to download the go pro app? Thank you for your help! 

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GoPro
Posts: 18,762

Re: Go pro app not compatible with Android S7

Hello @jgomez1

 

Which country are you currently located?

There are certain restrictions which prevent GoPro from releasing the app for use in certain regions of the world. 

 

 

Thanks!

Ej

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Explorer
Posts: 13,002

Re: Go pro app not compatible with Android S7

Yes, I was able to download the app, but I'm in the USA. I didn't know about the resections to some areas.
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Tourist
Posts: 4

Re: Go pro app not compatible with Android S7

I'm also in the US. It's so weird that I cannot download it.

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Tourist
Posts: 4

Re: Go pro app not compatible with Android S7

USA 

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GoPro
Posts: 18,762

Re: Go pro app not compatible with Android S7

That's odd @jgomez1

What OS version is your S7 on?

I have tested an S7 Edge and it's all good.

Would you be able to send/share a screen shot of the error when trying to download the GoPro app?

 

Thanks!

Ej