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GoPro Apps for Mobile
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Sightseer
Posts: 2

Go Pro App

I have a Motorola Moto E4 (Android) phone and your Go Pro App is incompatible!  Any idea why this is?  Everytime I need to move files over to the computer I must remove the SD card, put it in a card reader then plug in and download that way.  This is disappointing, do you have any plans to find out what is not working or expand the compatibility of the app? 

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GoPro
Posts: 12,989

Re: Go Pro App

Hi @megaspirit27570

 

Please check GoPro Mobile Apps Compatibility

 

Thanks!

Ej

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Sightseer
Posts: 2

Re: Go Pro App

I received your email but it did not help.  I've already updated the firmware.  I did that as soon as I got the GoPro.  I am running Andoid 7.1.1 so the phone should be ok.  In the playstore it continues to say GoPro App - Not Compatible with my device.

Any more suggestions?

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GoPro Community Manager
Posts: 7,027

Re: Go Pro App

If you reach out to our team at https://gopro.com/help/ContactUs, we can do some additional troubleshooting with you. Thanks.