Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

- LG Nexus 5X with Android 7.1.2

- GoPro Hero 4 session, v2.00

- Capture App v3.3.1 

- Black thumbnail issue only appeared after latest update, no issues prior

Same here...

Tourist
Posts: 1

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

20 April 2017

Been having this issue since I update to GroPro Firmware version 5.00 on my GoPro Hero 4 Black.

The "!" symbol appears over both photo and video thumbnails in a random order on the Capture App.

The content is fine once downloaded to the smartphone. Just missing its thumbnail on Capture App.

 

My Info below:

- Smartphone OS Version: iOS 10.3.1

- GoPro Hero 4 Black (Version 5.00)

- Capture App Version 3.3.1 (1472)

Tourist
Posts: 1

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

 
Tourist
Posts: 2

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

thanks Tom,i have an issue just like you,i dont know when Gopro fix it
Tourist
Posts: 4

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

This topic is just never ending... When will the officials do something about it?

Tourist
Posts: 13

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

I believe the best way is everyone opening a support ticket, so they need to read everything

Tourist
Posts: 13

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

[ Edited ]

Hi people,

 

I was able to "fix" this problem by downgrading the firmware to the previous version (v4.01.04.00.00).

Now I am ble to see ALL THUMBNAILS in the capture app.

 

Thank You GoPro Team for your "awesome" support and post selling.

 

167a4bfe-5347-42f9-a7d4-4cc3dcd49df1.jpg
Tourist
Posts: 5

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Come on GOPRO STAFF!!!!!

 

Are you seeing to this?

Same problem here with previews ⚠️⚠️⚠️

 

Recently you requested us to create an account to access the app, we so did but now this!?

Give us something? Even to downgrade the gopro version or fix it.