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Sightseer
Posts: 1

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

when can fix GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW #goproamin #goprosupportingteam #gopro

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Tourist
Posts: 10

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

@fastflame58126 You can use all the hashtags you want, GoPro have neither the inclination or the ability to fix this problem. I think rolling back to the version 4 firmware is the only solution, version 5 is broken.
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Tourist
Posts: 3

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Go Pro 4 Black, app used on iPad mini 2

! Thumbnail no preview (black image until loaded into ! Thumbnail) after updating camera and app.

how to fix?

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GoPro
Posts: 14,964

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

 

Hi @epicdive53487

 

Were the updates completed successfully?

Try to unpair the camera and the iPad by forgetting the Wi-Fi name/Bluetooth ID from the iPad's settings. The next step is to delete the camera name from the app.

Proceed with the pairing process again.

 

Let us know how it goes.

 

Regards,

Ej

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Tourist
Posts: 3

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Thanks for your reply.

I used to be able to see my pics and video correctly in the App. Seems like only pics and vids after the update was successfully uploaded are not showing. Actually maybe 4/100 appeared and the rest is black with ! Thumbail. 

I tried to unPair and re-Pair and it still does the same, only older pics are o.k. And all recent ones not showing.

how can I manually undo the update? Maybe thats a solution?

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Tourist
Posts: 7

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Read though the entire thread I’ve posted a tutorial on how to manually downgrade your GoPro version
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Tourist
Posts: 3

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Ny so good with technology so here is ky question, would I lose pic currently on my SD doing so?

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Hiker
Posts: 10

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

I think that gopro have not a Good future :satisfied customers are the most important thing in economics.

If i will buy a new camera, sure i do not buy a Gopro.