GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

[juliáng04]

- Motorola Moto X (XT1058), Android v5.1

- GoPro Hero 4 Black, v5.00

- Capture App v3.1.1 

- Black thumbnail issue only appeared after latest update, no issues prior

[fireypeak34171]

I google the v4 firmware file and manually downgrade the firmware to v4. Then, the cam works properly.
V5 mainly add capability of karma which i dont have. So downgrade is a solution for me but the most annonying thing is that the app keep asking me to update every time u connect with gp.
It is disappointing that gp developing team did not do any thing promptly when even the core function is affected by new firmware update.

[Anonymous]

Has anyone fixed this issue besides doing a manual override back to the previous version?

Im able to watch a few of the videos on my phone when connected to app but when I try to download I get an error stating phone not compatible.

So I tried using Quik and Image Capture on my Mac and the videos are simply not there or have an ! symbol and cannot download directly to computer. 

I dont have an SD reader on my MacBook Air which is the only other way I can think to try and get these videos onto my computer since the update. 

I want ant to re-format sd card and reset gopro but want videos off first. 

I just tried another sd card in the GoPro which had old Costa Rica pictures and videos. Hooked it up to desktop app and hit import. Gave me an error stating it could not import some of the items.  I don't know what to do. 

Any ideas? Thanks

[Anonymous]

Exclamation point and blank tiles appear upon preview on my go pro hero 4. Is there a way to fix this? Thanks!

[Anonymous]

Capture app 3.2.3638

GoPro Hero 4 Black Firmware v5.0

Samsung Note 5 Android 6.0.1

Black thumbnails in the app for photos and exclamation points over videos.

Is there any update on the status of this problem?

[Anonymous]

I guess many are still awaiting a comment from gopro staff

[juliáng04]

I think we are waiting for the new firmware version 6. Only this will resolve the problem

[Anonymous]

Hi, i have same problems too,

My phone: iPhone SE and iOS 10.2.1

My Camera: GoPro Hero 4 Silver and v5.0

Some photos thumbnails are not loaded completely and some thumbnails are black.