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Tourist
Posts: 2

GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

[ Edited ]

Hi,

 

I bought my new GOPRO HERO 4 SILVER a week ago and immediately update the firmware to v05.00.

Recentley, while i was using the Capture app for android, I found out that some of my photos (single mode) have black thumbnails in the camera roll (no ! sign and no other title, just black), Some of them I even wasn't able to open thru the app.

When i connected the camera to computer - there is no thumbnails for the exact same photos (no consistency on when it's happen).

 

I do able to open the photos thru copmuter or watch them in playback mode on the camera.

When i put the sd card in usb reader - everything looks fine (no thumbnails for the deffective photos when connecting the camera with USB).

 

- Tried to contact the support via e-mail - with no luck.

- Tried to reformat the sd card serval times, replace the sd card, using with wi-fi, without wi-fi, with airplane mode.

- Tried to update manually the firmware again, tried update the Capture app - no luck.

 

- I'm using Galaxy S5 phone with samsung stock rom
- My computer is running Win7 64 bit
- Gopro App version - (3487) 3.1.1
- Gopro Model - GOPRO HERO 4 Silver / v05.00
 
Screenshots Attached (SMILES ARE TO HIDE THE PICTURES I TOOK).
Thanks in advance,
Tom.

 

GOPRO - NO PHOTOS 1 - צונזר FFF.png
Hiker
Posts: 14

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

[ Edited ]

i have the same problem. I will try with a different sd card, but is to rare because this sd card works perfect

Screenshot_2016-12-28-22-13-08.png
Tourist
Posts: 2

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Hi guys,

I have an update!

After alot(!) of tests i can say 100% its firmware bug.
Its happening on v05.00 only (tested with 4 different new cameras with the local reseller!).
I recommend you not updating your Hero 4 Silver camera to the latest version.

Very strange that I was the first one to find it since it's major bug in my eyes.

Hope they will release new fix soon.
Tom
Tourist
Posts: 4

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Thanks Tomshin, I'm having this issue as well as it's very irritating, really do hope they fix this issue. It's really bugging

GoPro
Posts: 1,753

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Hi everyone, 

 

We have been hearing reports of this happening in the Capture App and are investigating further. If you are having an issue, please respond back with the following:

 

-Smart phone OS version:

-Camera firmware version:

-Capture App version:

-If you've updated any of the above recently, did you see the issue appear after the update, or was it present before the update and carried over? Please indicate what you updated if this is the case. 

-Do you see exclamation points (!) over your footage, something else, or if they're just blank, black tiles. 

 

Thank you!

Sightseer
Posts: 1

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

- iPhone 5 (iOS 10.2), iPhone 7 (iOS 10.2), iPad Air 2 (iOS 9.3.1)

- v.5.00.00

- 3.1.1

- New cam with lastest firmware. Prodlem "from box".

- I see exclamation points (!) over footage.

hero4.png
Tourist
Posts: 4

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

- Samsung Galaxy S7, Android v6.0.1

- GoPro Hero 4 Silver, v5.00

- Capture App v3.1.1 (3478)

- Black thumbnail issue only appeared after latest update, no issues prior

- Question Marks (?) appeared in desktop application, Blank Thumbnails in Capture AppCapture App Screenshot.pngCapture App Screenshot.png

Tourist
Posts: 3

Re: GOPRO HERO 4 BLANK THUMBNAILS - NO PREVIEW

Same issue
Gopro hero 4 silver v5
3.1.1
Tested with iphone, samsung tablet and htc e8 android v6
Tested with sd card recommended by gopro.com
I ve tried formating sd card by gopro and desktop, but still not working