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Tourist
Posts: 1

Fusion photo problems on new version GoproApp

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Hi, after updating Gopro to latest version from AppStore exists photos in app from Fusion do not shows correctly.
Also I tried to export photos from camera and the same bug on photo.

Video works fine

iPhone 8, iOS 13.1.2
ED642C6D-5797-43C5-8CC7-AA5C6F0CBB59.png
Tourist
Posts: 4

Re: Fusion photo problems on new version GoproApp

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Having an issue also but I just bought my Fusion. Not sure if my camera is faulty or it's not working in the app properly.
Screenshot_20191024-062220_GoPro.jpg
GoPro
Posts: 3,163

Re: Fusion photo problems on new version GoproApp

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@redheadedhorror @romanp6814 

Thanks for the bug report - I will try to know more on that issue and will get back to you.

Sightseer
Posts: 2

Re: Fusion photo problems on new version GoproApp

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Gopro app is not working for Fusion. Cant overcapture through the app.
IMG_20191024_181224.jpg
Sightseer
Posts: 2

Re: Fusion photo problems on new version GoproApp

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Stesso problema con gopro fusion dopo il nuovo aggiornamento dell app mobile sia per foto che per video
Tourist
Posts: 4

Re: Fusion photo problems on new version GoproApp

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I loaded the app onto an older iphone I have. Photos look perfect and loaded with no issues. Looks like at least for me this is another issue with the Galaxy Note 10+ not being compatible with the gopro app. Considering this is Samsungs new flagship model being advertised and sold around the globe, when can we expect support in the gopro app? I would prefer to use my brand new phone with better specs than an old iphone becuase of the app issue.
GoPro
Posts: 3,163

Re: Fusion photo problems on new version GoproApp

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@redheadedhorror @romanp6814 

Getting back to you on this: we have a bug report filed for both issues and the team is working on it.

There will be a 6.2.1 and a 6.2.2 patch coming up in the following days, this will fix many bugs. Sorry about that, hope you can be a little patient, we are on it!

Tourist
Posts: 2

Re: Fusion photo problems on new version GoproApp

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I have the same problems about my GoPro Fusion. The overcapture don't work in iOs13 and I can't export my images.

Tourist
Posts: 2

Re: Fusion photo problems on new version GoproApp

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i have the same problem in photos when I want apply overcapture, but only is in the new files that I downloaded recently from Camera to Content in the app.   

GPTempDownload.jpg
GoPro
Posts: 3,163

Re: Fusion photo problems on new version GoproApp

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@alexanderq1 @unnika 

There will be a 6.2.1 and a 6.2.2 patch coming up in the following days/weeks, this will fix many bugs.

Sorry about that, hope you can be a little patient, we are on it!

Tourist
Posts: 3

Re: Fusion photo problems on new version GoproApp

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estou tendo o mesmo problema depois que atualizei o app para a nova versào, uso essa ferramenta para trabalhar preciso de ajuda 

 

help me please ...

GPTempDownload (1).JPG
Tourist
Posts: 2

Re: Fusion photo problems on new version GoproApp

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И у меня проблема - жду пару дней - ничего не происходит(( Ребята когда уже сделаете приложение?) Это не серьезно)

 

Highlighted
GoPro
Posts: 3,163

Re: Fusion photo problems on new version GoproApp

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@agilehike83555 @romanp6814 @brunoluccas @alexanderq1 @unnika 

I'm really sorry about that and I hear your frustration. There will be many bug fixes coming up in the following days/weeks. A 6.2.1 as well as a 6.2.2 update are coming up. I don't have a release date as the Team is trying to fix as many issues as possible to include in those patches. We are doing our best to get it out to you as soon as we can.

Tourist
Posts: 2

Re: Fusion photo problems on new version GoproApp

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мы очень ждем)

Tourist
Posts: 3

Re: Fusion photo problems on new version GoproApp

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Unfortunately I use this app to work/ for living and your feed back about days/weeks doesn’t help me at all.
Is there any other way that you can help me to fix this?! Days/week is a very vague reply.
The thing is... if I don’t work, I don’t own money, understand?
Please help me I really need to fix
Tourist
Posts: 2

Re: Fusion photo problems on new version GoproApp

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I’m having the same issue, but there is kind of a work around. I arrange the photo how I want it and then I just take a screen shot and then crop the photo. It isn’t perfect but it works for me
Sightseer
Posts: 2

Re: Fusion photo problems on new version GoproApp

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yaa..same problem...so how bro??

Sightseer
Posts: 2

Re: Fusion photo problems on new version GoproApp

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Still problem for update app by iphone 8 plus

GoPro
Posts: 3,163

Re: Fusion photo problems on new version GoproApp

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@brunoluccas 

Contact me via direct message if you want access to a beta.

Tourist
Posts: 6

Re: Fusion photo problems on new version GoproApp

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Estou com esse mesmo problema a dias e nenhuma resposta.

Tourist
Posts: 2

Re: Fusion photo problems on new version GoproApp

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He actualizado a la última versión 6.2.1. y sigo sin poder utilizar overcapture con iOs13, iphone xs. Overcapture NO funciona

Sightseer
Posts: 2

Re: Fusion photo problems on new version GoproApp

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We want the update plsss
GoPro
Posts: 3,163

Re: Fusion photo problems on new version GoproApp

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@braveflare774 @unnika 

Contact me via DM to get access to beta 6.2.2