09-16-2018 12:16 AM
How can I fix it or how can I downgrade the firmware?
09-16-2018 09:04 AM
Have you also tried uninstalling and re-installing the GoPro App after you have updated your camera? If the update was not done manually, try a manual update. Even if the camera may already have the latest firmware, manually updating it will ensure that any possible error associated with the current installation will be cleared out. You can find instructions under Manual Update here . I hope this helps.
09-16-2018 11:29 PM
I do not see "other ways to update" option on the page...
What is more strange. When I try to connect camera I got "we can not connect your fusion", but if I select gopro 6,it connects and normally recognises is as fusion.
What should I do? Should I return it to the store and fight for money back even it is more than a month since purchase and then buy cheaper Ricoh Theta or what should I do? Without full phone control it is completely useless...
09-17-2018 12:34 PM
Glad to hear back from you, @royalcave50040. Clearly, there is still an issue with compatibility on Fusion-supported devices, the list of specific models of which we can view here. This particular issue with other S8 models has been reported to the team and they are constantly working to expand the scope of support, considering more and more models but we still have to hear from them for new information. The list just got updated recently.
09-17-2018 12:37 PM
09-17-2018 01:04 PM
Is the particular model of your S8 phone in the list? Which one? So I can report it specifically to the team.
Unfortunately, we are not able to provide older versions. We do not have information on when the fix will be available.
09-17-2018 01:15 PM
I will try to return it to the store. Maybe under warranty or some EU customer protection legislation. It is to expensive to not to use it. GoPro makes good cameras but has terrible software developers. from the very beginning there were more issues with android and Windows software than with chinese clones!
09-21-2018 01:01 AM