Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-329797%22%20slang%3D%22en-US%22%3EFusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329797%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3CBR%20%2F%3Eseeing%20that%20the%20fusion%20support%20huawei%20p20pro%2C%20I%20bought%20a%20p30pro%20assuming%20that%20it%20worked%2C%20instead%20I%20get%20the%20error%20that%20it%20can't%20connect%20because%20the%20phone%20doesn't%20support%20360.%3CBR%20%2F%3Eit's%20normal%3F%20Will%20support%20for%20p30pro%20be%20added%20in%20a%20short%20time%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-329797%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329909%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329909%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F98341%22%20target%3D%22_blank%22%3E%40stoutvista4603%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20should%20be%20able%20to%20pair%20and%20control%20your%20Fusion%20using%20the%20GoPro%20app%20on%20your%20P30.%3C%2FP%3E%0A%0A%3CP%3ESaving%20360%20files%20is%20possible%20through%20the%20app.%3C%2FP%3E%0A%0A%3CP%3EPlayback%20of%20360%20files%20will%20also%20be%20done%20through%20the%20app.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-330000%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330000%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20can't%20pair%20my%20fusion%20with%20my%20Huawei%20P30%20Pro.%3CBR%20%2F%3EI%20receive%20this%20error%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fibb.co%2FccK5J4Q%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fibb.co%2FccK5J4Q%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20tried%20to%20reset%20my%20fusion%2C%20but%20the%20problem%20persists.%3CBR%20%2F%3E%3CBR%20%2F%3EAnyone%20can%20help%20me%3F%20Thanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-330040%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330040%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20sharing%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F98341%22%20target%3D%22_blank%22%3E%40stoutvista4603%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhen%20on%20pairing%20mode%2C%20try%20selecting%20HERO7%20Black%20or%20HERO6%20Black%20instead%20of%20Fusion.%3C%2FP%3E%0A%0A%3CP%3ELet%20me%20know%20if%20this%20work%20around%20will%20get%20your%20camera%20to%20connect.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-330442%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330442%22%20slang%3D%22en-US%22%3EThanks%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%2C%20with%20this%20work%20around%20it%20works!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-351253%22%20slang%3D%22es-ES%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-351253%22%20slang%3D%22es-ES%22%3EHello%2C%20it%20would%20be%20more%20convenient%20to%20create%20an%20update%20with%20support%20for%20P30%20Pro%20being%20a%20newer%20phone%20than%20the%20P20.%20Give%20us%20user%20support%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352162%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352162%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105204%22%20target%3D%22_blank%22%3E%40jgracia%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20has%20been%20raised%20to%20the%20team.%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20pair%20your%20camera%20with%20the%20workaround%20shared%20above%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-369214%22%20slang%3D%22es-ES%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-369214%22%20slang%3D%22es-ES%22%3EYes%2C%20but%20it%20doesn't%20work%20well.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-369235%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-369235%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20trying%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105204%22%20target%3D%22_blank%22%3E%40jgracia%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EPlease%20continue%20to%20check%20our%20website%20for%20updates.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%26nbsp%3BRelease%26nbsp%3BInformation%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370700%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370700%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20have%20the%20same%20issue%20but%20when%20i%20select%20another%20camera%20it%20still%20reverts%20me%20back%20to%20fusion%20and%20says%20not%20compatible.%26nbsp%3B%3C%2FP%3E%3CP%3Eso%20that%20work%20around%20doesnt%20work%20for%20me.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370707%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370707%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F111988%22%20target%3D%22_blank%22%3E%40nicka55104%3C%2FA%3E.%20Is%20this%20issue%20still%20observed%20with%20the%20latest%20version%20of%20the%20GoPro%20App%3F%20The%20latest%20version%20of%20the%20app%20(v%206.0)%26nbsp%3Bwas%20released%20last%20July%2031st.%20See%20if%20you%20already%20have%20the%20update%20installed%20and%20check%20if%20it%20makes%20any%20difference%20with%20the%20issue%20observed.%20Let%20us%20know%20what%20you%20find%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370708%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370708%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20yes%20i%20have%20the%20latest%206.0%20version.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-370711%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-370711%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20confirmation%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F111988%22%20target%3D%22_blank%22%3E%40nicka55104%3C%2FA%3E.%20We%20will%20pass%20this%20along%20to%20the%20team%20and%20will%20keep%20you%20posted.%20Should%20we%20need%20more%20details%2C%20we%20will%20tag%20you%20on%20a%20post.%20Best%20regards!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376767%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376767%22%20slang%3D%22en-US%22%3E%3CP%3EYes%20I%20have%20the%20same%20isuue%20and%20I%20cannot%20use%20the%20app%20with%20my%20P30%20Pro%20%3A-(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381440%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381440%22%20slang%3D%22en-US%22%3E%3CP%3EWhenever%20I%20tried%20the%20option%20to%20pair%20with%206%20or%207%20it%20kept%20reverting%20back%20to%20the%20fusion%20error%20message.%26nbsp%3B%20Worked%20perfectly%20well%20on%20the%20P10%20as%20well%2C%20why%20can't%20the%20more%20advanced%20p30%20pro%20do%20the%20same.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-383032%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-383032%22%20slang%3D%22en-US%22%3E%3CP%3EStarting%20to%20regret%20getting%20this%20camera%20now.%20%26nbsp%3BWish%20I%20had%20now%20gone%20for%20the%207%20Black.%20%26nbsp%3B%20When%20is%20an%20update%20for%20the%20P30%20Pro%20coming%20as%20still%20not%20able%20to%20pair%20phone%20and%20Fusion%20360.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-383058%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-383058%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F114898%22%20target%3D%22_blank%22%3E%40colinm406%3C%2FA%3E%2C%20we%20currently%20do%20not%20have%20any%20new%20information%20about%20this%20matter.%20Rest%20assured%2C%20we'll%20try%20to%20keep%20everyone%20posted%20as%20soon%20as%20we%20have%20any%20update%20available.%20In%20the%20meantime%2C%20apologies%20for%20the%20inconvenience.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-383059%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-383059%22%20slang%3D%22en-US%22%3E%3CP%3EMany%20thanks.%20%26nbsp%3BIt%20is%20frustrating%20but%20appreciate%20all%20your%20doing%20to%20fix%20this%20issue.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-383079%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20and%20Huawei%20p30%20pro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-383079%22%20slang%3D%22en-US%22%3E%3CP%3EI%20hope%20this%20can%20be%20fixed%20soon.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 8,889

Re: Fusion and Huawei p30 pro

Thanks for trying @jgracia

Please continue to check our website for updates.

Software Update Release Information

Sightseer
Posts: 2

Re: Fusion and Huawei p30 pro

i have the same issue but when i select another camera it still reverts me back to fusion and says not compatible. 

so that work around doesnt work for me.

GoPro
Posts: 7,536

Re: Fusion and Huawei p30 pro

Hello @nicka55104. Is this issue still observed with the latest version of the GoPro App? The latest version of the app (v 6.0) was released last July 31st. See if you already have the update installed and check if it makes any difference with the issue observed. Let us know what you find out. Thanks!

Sightseer
Posts: 2

Re: Fusion and Huawei p30 pro

Hi, yes i have the latest 6.0 version. 

GoPro
Posts: 7,536

Re: Fusion and Huawei p30 pro

Thank you for the confirmation, @nicka55104. We will pass this along to the team and will keep you posted. Should we need more details, we will tag you on a post. Best regards!

Sightseer
Posts: 1

Re: Fusion and Huawei p30 pro

Yes I have the same isuue and I cannot use the app with my P30 Pro :-(

 

Sightseer
Posts: 3

Re: Fusion and Huawei p30 pro

Whenever I tried the option to pair with 6 or 7 it kept reverting back to the fusion error message.  Worked perfectly well on the P10 as well, why can't the more advanced p30 pro do the same. 

Sightseer
Posts: 3

Re: Fusion and Huawei p30 pro

Starting to regret getting this camera now.  Wish I had now gone for the 7 Black.   When is an update for the P30 Pro coming as still not able to pair phone and Fusion 360.