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Tourist
Posts: 3

Fusion and Huawei p30 pro

[ New ]

Hello,
seeing that the fusion support huawei p20pro, I bought a p30pro assuming that it worked, instead I get the error that it can't connect because the phone doesn't support 360.
it's normal? Will support for p30pro be added in a short time?


Accepted Solutions
GoPro
Posts: 29,576

Re: Fusion and Huawei p30 pro

[ New ]

Thanks for sharing @stoutvista4603

 

When on pairing mode, try selecting HERO7 Black or HERO6 Black instead of Fusion.

Let me know if this work around will get your camera to connect.

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 29,576

Re: Fusion and Huawei p30 pro

[ New ]

Hi @stoutvista4603

 

You should be able to pair and control your Fusion using the GoPro app on your P30.

Saving 360 files is possible through the app.

Playback of 360 files will also be done through the app.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Fusion and Huawei p30 pro

[ New ]
Hi @aragon1006

I can't pair my fusion with my Huawei P30 Pro.
I receive this error
https://ibb.co/ccK5J4Q

I tried to reset my fusion, but the problem persists.

Anyone can help me? Thanks
GoPro
Posts: 29,576

Re: Fusion and Huawei p30 pro

[ New ]

Thanks for sharing @stoutvista4603

 

When on pairing mode, try selecting HERO7 Black or HERO6 Black instead of Fusion.

Let me know if this work around will get your camera to connect.

 

Regards,

Ej

Tourist
Posts: 3

Re: Fusion and Huawei p30 pro

[ New ]
Thanks @aragon1006, with this work around it works!
Tourist
Posts: 2

Re: Fusion and Huawei p30 pro

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Hello, it would be more convenient to create an update with support for P30 Pro being a newer phone than the P20. Give us user support
GoPro
Posts: 29,576

Re: Fusion and Huawei p30 pro

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Hi @jgracia

 

This has been raised to the team.

Were you able to pair your camera with the workaround shared above?

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Fusion and Huawei p30 pro

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Yes, but it doesn't work well.
GoPro
Posts: 29,576

Re: Fusion and Huawei p30 pro

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Thanks for trying @jgracia

Please continue to check our website for updates.

Software Update Release Information

Sightseer
Posts: 2

Re: Fusion and Huawei p30 pro

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i have the same issue but when i select another camera it still reverts me back to fusion and says not compatible. 

so that work around doesnt work for me.

GoPro
Posts: 20,776

Re: Fusion and Huawei p30 pro

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Hello @nicka55104. Is this issue still observed with the latest version of the GoPro App? The latest version of the app (v 6.0) was released last July 31st. See if you already have the update installed and check if it makes any difference with the issue observed. Let us know what you find out. Thanks!

Sightseer
Posts: 2

Re: Fusion and Huawei p30 pro

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Hi, yes i have the latest 6.0 version. 

GoPro
Posts: 20,776

Re: Fusion and Huawei p30 pro

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Thank you for the confirmation, @nicka55104. We will pass this along to the team and will keep you posted. Should we need more details, we will tag you on a post. Best regards!

Sightseer
Posts: 1

Re: Fusion and Huawei p30 pro

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Yes I have the same isuue and I cannot use the app with my P30 Pro :-(

 

Sightseer
Posts: 3

Re: Fusion and Huawei p30 pro

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Whenever I tried the option to pair with 6 or 7 it kept reverting back to the fusion error message.  Worked perfectly well on the P10 as well, why can't the more advanced p30 pro do the same. 

Sightseer
Posts: 3

Re: Fusion and Huawei p30 pro

[ New ]

Starting to regret getting this camera now.  Wish I had now gone for the 7 Black.   When is an update for the P30 Pro coming as still not able to pair phone and Fusion 360. 

GoPro
Posts: 15,233

Re: Fusion and Huawei p30 pro

[ New ]

@colinm406, we currently do not have any new information about this matter. Rest assured, we'll try to keep everyone posted as soon as we have any update available. In the meantime, apologies for the inconvenience.

Sightseer
Posts: 3

Re: Fusion and Huawei p30 pro

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Many thanks.  It is frustrating but appreciate all your doing to fix this issue. 

Sightseer
Posts: 1

Re: Fusion and Huawei p30 pro

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I hope this can be fixed soon.

Sightseer
Posts: 2

Re: Fusion and Huawei p30 pro

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Mismo problema
Gopro Fusión no empareja con Huawe P30 Pro ni con Nokia 9 PureView
Si funciona con Google Pixel 3XL
Sightseer
Posts: 1

Re: Fusion and Huawei p30 pro

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Same problem here
Sightseer
Posts: 1

Re: Fusion and Huawei p30 pro

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for me the same problem .. Hope to solve the problem as soon as possible. 

I can not use it. 

Sightseer
Posts: 2

Re: Fusion and Huawei p30 pro

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With the Huawei P30 Pro and Android 10 the problem was resolved, granting permissions to the Gopro App