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Tourist
Posts: 3

Fusion and Huawei p30 pro

Hello,
seeing that the fusion support huawei p20pro, I bought a p30pro assuming that it worked, instead I get the error that it can't connect because the phone doesn't support 360.
it's normal? Will support for p30pro be added in a short time?

GoPro
Posts: 8,992

Re: Fusion and Huawei p30 pro

Hi @stoutvista4603

 

You should be able to pair and control your Fusion using the GoPro app on your P30.

Saving 360 files is possible through the app.

Playback of 360 files will also be done through the app.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Fusion and Huawei p30 pro

Hi @aragon1006

I can't pair my fusion with my Huawei P30 Pro.
I receive this error
https://ibb.co/ccK5J4Q

I tried to reset my fusion, but the problem persists.

Anyone can help me? Thanks
GoPro
Posts: 8,992

Re: Fusion and Huawei p30 pro

Thanks for sharing @stoutvista4603

 

When on pairing mode, try selecting HERO7 Black or HERO6 Black instead of Fusion.

Let me know if this work around will get your camera to connect.

 

Regards,

Ej

Tourist
Posts: 3

Re: Fusion and Huawei p30 pro

Thanks @aragon1006, with this work around it works!
Tourist
Posts: 2

Re: Fusion and Huawei p30 pro

Hello, it would be more convenient to create an update with support for P30 Pro being a newer phone than the P20. Give us user support
GoPro
Posts: 8,992

Re: Fusion and Huawei p30 pro

Hi @jgracia

 

This has been raised to the team.

Were you able to pair your camera with the workaround shared above?

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Fusion and Huawei p30 pro

Yes, but it doesn't work well.