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Adventurer
Posts: 10,688
Accepted Solution

Fusion and Gopro app on LG v30

I'm having issues with the GoPro app on my LG v30.

I can connect the camera to the app.
I can go into servings.
Initially, I get the "No Media created yet" message when I go to view media, but after a few seconds the thumbnails load
I can watch created Video
I can cut the video; however I am unable to save/download the cut (it starts but then returns to the video preview screen half way through the process)
I cannot grab screen shots. When I select, "Next" I get the spinning wheel and then it returns to frame select screen.
I am unable to view photos that were taken
I am unable to download photos that were taken (it says, "failed"
I am using two SanDisk Extreme v30 64GB cards that have given me no issues in the camera.
Live view of video looks fine
Live view of photos has gold/yellow tint (very strong) on highlights
It's a new phone with over 32GB of free space
The video clips I'm trying to make are 5-10 second clips from 30sec-1min videos.
I've tried downloading 5 & 10 second clips that were not cut and it doesn't work.
I've checked the media on the app and it is empty.
I've deleted and reinstalled the app.
I've restarted my phone.
I've checked permissions on the GoPro app and all are enabled.
I've tried Airplane mode with just Bluetooth and Wi-Fi on.

I'll try reaching out to the GoPro Support Team when I have time to chat, however I'm hoping there is a setting on the phone that I need to enable and the answer can be given here.

Thanks!

Accepted Solutions
Highlighted
Adventurer
Posts: 10,688

Re: Fusion and Gopro app on LG v30

So, just an update for this on case anyone else runs intothis issue.

Today I tested the camera and mobile app. I'm not sure if it's something I did on my end or not, but everything seems to be working fine. Since its a new phone I've been playing with the settings and features. The only change I can think of that might have fixed it was setting the camera app (the camera on the LG v30) to save to the phone storage and not SD card.

Anyway, all is good and weighing now. Very happy!

View solution in original post


All Replies
Adventurer
Posts: 10,688

Re: Fusion and Gopro app on LG v30

Servings = Settings
Highlighted
Adventurer
Posts: 10,688

Re: Fusion and Gopro app on LG v30

So, just an update for this on case anyone else runs intothis issue.

Today I tested the camera and mobile app. I'm not sure if it's something I did on my end or not, but everything seems to be working fine. Since its a new phone I've been playing with the settings and features. The only change I can think of that might have fixed it was setting the camera app (the camera on the LG v30) to save to the phone storage and not SD card.

Anyway, all is good and weighing now. Very happy!