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Sightseer
Posts: 1

Frozen camera

I just purchased the camera. I used it today for the first time and it is completely frozen. It wont turn off, it wont let me chose anything. I used it for cage shark diving and it recorded everything, it just wont work now at all. 

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GoPro Community Manager
Posts: 7,750

Re: Frozen camera

@sweetblaze2254 - First thing you'll want to check for is water damage. Look inside the battery compartment to see if there's moisture or salt residue in there. If it's not water damage, we have some troubleshooting steps here that should help.

 

If you still have issues after trying those steps, our team at https://gopro.com/help/ContactUs can look into this issue with you as well. Thanks.