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Sightseer
Posts: 1

Forgotten password for Hero 4 Session

Hello GoPro,

 

I do not know what the WiFi Password is for my Hero 4 Session.

 

I have read every article I can find, including:

 

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/I-forgot-password-for-my-Hero-Session-4-camera-...

 

All of them say the first step is to make sure the H4S and GoPro App are connected. Clearly, without the password, I can not connect... bit of a circular argument there. Is there any other way to reset my password?

 

Thanks,

 

Jeff

GoPro
Posts: 5,947

Re: Forgotten password for Hero 4 Session

Hi @shitslayer

 

Please follow these steps:

  1. Ensure that the camera is entirely turned off (no LED lights flashing, nothing on the camera Status Screen). 
  2. Press and hold the INFO/WI-FI button for 8-10 seconds; you will be prompted with "Reset Wi-Fi." The button can now be released. 
  3. Press the INFO/WI-FI button once to highlight YES. 
  4. Press the SHUTTER button once to select YES; the camera will prompt you that the reset has occurred, then turn off. 
  5. Follow the pairing instructions here, to set up a new name and password during the GoPro App pairing process. 

Let us know how it goes.

 

Thanks!

Ej