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Tourist
Posts: 2

Files not uploading from PC to Plus Cloud

Hi,

 

I can download files from my Hero5 Black to my PC just fine, but when the PC version of Quik tries to upload files to sync with the Plus cloud some of the files won't upload, most do but some won't. I've logged out and back in again with no luck. On occasion I have had quik start to upload the missing files, but they always fail to upload in the end. Having the Plus account sync my files is the reason I purchased it, so this is very frustrating.

 

Thanks in advance for any help.

GoPro
Posts: 9,006

Re: Files not uploading from PC to Plus Cloud

 

Hi @crewchief408

 

Are you getting any error messages?

Do you have Quik for Desktop updated to the latest version?

Please check this article regarding adding media to GoPro Plus

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: Files not uploading from PC to Plus Cloud

Thanks for the reponse.

Yes, everything is up to date and read the article (as well as many others).  The error message I usually get is that the upload failed.  I have repeatedly tried to upload the files that won't sync in the desktop app by using the manual method on gopro.com, my files still fail to upload. The upload always gets to the end, but always fails. Is there perhaps a size limit for the files that is making the upload time-out?

TIA

GoPro
Posts: 7,578

Re: Files not uploading from PC to Plus Cloud

There is no limit to the file size, @crewchief408. Thank you for sharing your observation. If you contact our Support team here https://gopro.com/help/ContactUs, they will be able to help you with further troubleshooting. You may reach them by phone or chat. Best regards!

Sightseer
Posts: 1

Re: Files not uploading from PC to Plus Cloud

I am currently having the same issue. It uploaded some of my videos a couple days ago but now won't upload any. GoPro Plus sucks!

GoPro
Posts: 9,006

Re: Files not uploading from PC to Plus Cloud

Hi @menan48745

 

How are you uploading the files? Is it via gopro.com, the app or through the auto-upload option?

What error message are you getting?

 

Thanks!

Ej