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Sightseer
Posts: 1
Accepted Solution

Falla de sistema

Hola! Tengo una GoPro Hera 4 activo wiffi y bluethout para descarga y conexión con mi iPhone y me dice que no funciona cuando el wifii de la cámara está activado y el móvil se conecta perfectamente a la red pero no accede a la app en la cámara

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GoPro
Posts: 1,510

Re: Falla de sistema

@grandcreek2200 

 

Please make sure that:
- Your phone is updated to the latest OS version
- You have the latest version of the GoPro App (v6.2)

After you check everything is updated:
- Restart your phone
- Delete the camera entry from GoPro App
- Try pairing with the camera again.

If the issue persists:
- Reset Wi-Fi connection by forgetting GoPro first from the list of WiFi networks on your phone settings
- Then deleting it from the list of Bluetooth devices.

Another thing you can do:
Check through your phone setting to see if you have anything getting in the way of your WiFi. VPN, anti virus, anything that affects your WiFi IP address.

 

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Highlighted
GoPro
Posts: 1,510

Re: Falla de sistema

@grandcreek2200 

 

Please make sure that:
- Your phone is updated to the latest OS version
- You have the latest version of the GoPro App (v6.2)

After you check everything is updated:
- Restart your phone
- Delete the camera entry from GoPro App
- Try pairing with the camera again.

If the issue persists:
- Reset Wi-Fi connection by forgetting GoPro first from the list of WiFi networks on your phone settings
- Then deleting it from the list of Bluetooth devices.

Another thing you can do:
Check through your phone setting to see if you have anything getting in the way of your WiFi. VPN, anti virus, anything that affects your WiFi IP address.