Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

Failure to upload to the cloud from hero 9 black

[ New ]

My go pro will not upload to the cloud despite having paid for the subscription. I have all the settings correct and it is supposed to automatically upload when i plug it in. But it sits there saying its uploading but then after 30 minutes it just gives up and says it can't. Out of about 80 videos i have on my go pro it has only managed to upload 4. I have left it over multiple days to give it a chance to upload but it just gives up and is ridiculously slow. I have even tried using my mac laptop but that doesn't even work. Any help would be great as this is very frustrating considering i have paid for a product that doesn't even work. 


Accepted Solutions
GoPro
Posts: 25,269

Re: Failure to upload to the cloud from hero 9 black

[ New ]

Hi @vitalwater22836

 

Can you please test if a manual upload works fine?

Sign in via gopro.com/login then select Add Media.

You may also check if there are files stuck on upload. See Manage Upload Page in Media Library

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,269

Re: Failure to upload to the cloud from hero 9 black

[ New ]

Hi @vitalwater22836

 

Can you please test if a manual upload works fine?

Sign in via gopro.com/login then select Add Media.

You may also check if there are files stuck on upload. See Manage Upload Page in Media Library

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

Thanks!

Ej