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Hiker
Posts: 12

Failure to connect to GoPro cloud to upload media. Get error message no internet - screenshot adde

 

 

 

 

 

 

Problem:  Keep getting error message when using andoid app. No Interenet Connection...  I have internet connection and have always had connection when trying to upload my media or manage auto upload. 

 

I have tried everything in addition to searching for similar issues on Google and trying their attempts at fixes. 

 

I have spent 3 weeks in Australia not able to use the cloud upload feature I subscribed for and just want to get this sorted once and for all.

 

My Gopro black 7 pairs perfectly with the Gopro app and everything works perfectly until I want to upload media.  Have returned to USA and still have same issue. Same error message.

Screenshot_20200103-163547_GoPro.jpg
Tourist
Posts: 11

Re: Failure to connect to GoPro cloud to upload media. Get error message no internet - screenshot

Check your WiFi settings and whether your phone is connected to your camera. I'd guess that your phone has connected to your camera via WiFi and thus removing any connection to the internet
GoPro
Posts: 832

Re: Failure to connect to GoPro cloud to upload media. Get error message no internet - screenshot

Thanks @tomawest that would also be my suggestion as this has happened to me countless times ;)
Did you try @jennyh781 ?

Hiker
Posts: 12

Re: Failure to connect to GoPro cloud to upload media. Get error message no internet - screenshot

I have checked your suggestions  and made sure the internet connection was not connected  to the camera.  We had done the connections check  but I did it again to make sure.  Got the same message. 

 

Interesting point though - installed app on my husband's Samsung 8 and everything works like a charm.  Installed, paired camera, signed in to Plus account and uploaded media.  No error messages.

 

Samsung 7 still cannot sign in to Plus account 

Hiker
Posts: 12

Re: Failure to connect to GoPro cloud to upload media. Get error message no internet - screenshot

Thanks for help I appreciate it.  Please see reply below.

GoPro
Posts: 832

Re: Failure to connect to GoPro cloud to upload media. Get error message no internet - screenshot

@jennyh781 strange :( signing in to Plus isn't really device dependent. I'm not sure how to solve this, I'd suggest to restart device / if you can do a clean install of the app (DO SAVE media you want before because it clears out everything) try to login to Plus without doing any pairing of camera firt. Not sure what's happening there...

Tourist
Posts: 1

Re: Failure to connect to GoPro cloud to upload media. Get error message no internet - screenshot

@haindash @jennyh781 I've the same problem with Samsung S6 Edge. Re-installed, cleaned and updated.

"No internet connection" message already.

Hiker
Posts: 12

Re: Failure to connect to GoPro cloud to upload media. Get error message no internet - screenshot

@haindash have already done it all.  Have tried all the trouble shooting advice found on Google search.  None have resulted in a solution unfortunately.

 

I have managed to upload media using computer but this is not really a solution for when travelling.

 

I