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Hiker
Posts: 8
Accepted Solution

Facebook Live Setup crashes

Just purchases Hero 7 Black and installed App on my Pixel XL. Cant seem to set up the FB Live just keeps crashing the app


Accepted Solutions
Tourist
Posts: 9

Re: Facebook Live Setup crashes

Hi @aragon1006

Thanks for your reply. I try to uninstall and re-install Facebook without success...

But I want to give an update (maybe useful to GoPro and its member): I try with on Samsung Galaxy J5 2016 on Android 7.1.1 (Nougat) and when I choose from GoPro App the Live button, I can set all the parameters. It works!!! Same on iPhone 7 (iOS 12...)

So, at this point, I think that the functionality cannot be used on my Samsung Galaxy S5 due to obsolescence of the operating system (Android 6.0.1 - Marshmallow). I don't understand why, because the "actors" are the same: WiFi, Bluetooth, Hotspot, GoPro App (last version) and Hero 7.

I hope for a future update...

Thanks.

Best Regards.

Antonio

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All Replies
GoPro
Posts: 3,505

Re: Facebook Live Setup crashes

 

Hi @blkhwk8

 

Please try to uninstall and reinstall the app.

After that check also if you have a stable connection and your phone's Wi-Fi and Bluetooth is turned on. 

 

 

Regards,

-Jay  

 

Hiker
Posts: 8

Re: Facebook Live Setup crashes

Reinstalled app, Wifi and Bluetooth is turned on, the only thing that happens when I hit Set Up Live is it just trys to connect then goes back to previous screen with set up live

GoPro
Posts: 3,505

Re: Facebook Live Setup crashes

 

Hi @blkhwk8,

 

Please try to reset the camera and install a new firmware manually. 

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

After that check if your camera is connected to the phone and the phone has access to internet. 

 

If you do not have an active Wi-Fi try to turn on your mobile data with hotspot so that the camera can connect to your phone's mobile data. 

 

Regards,

-Jay 

 

Tourist
Posts: 9

Re: Facebook Live Setup crashes

Hello @blkhwk8, can you say if you have resolved? I'm in same situation with a Sasung Galaxy S5. I rest the cam, reinstall manually the last FW, but nothing change...

Thank you.

Antonio

Hiker
Posts: 8

Re: Facebook Live Setup crashes

This.did not resolve the issue. I have been able to start a broadcast but it shuts down after a few seconds
GoPro
Posts: 3,505

Re: Facebook Live Setup crashes

 

Hi @antoniop340 and @antoniop340

 

I just want to know. 

 

Are you using a Wi-Fi to connect to internet or Mobile data and hotspot from your phone?

 

If you're using Wi-Fi try to disable smart network switching. 

 

And if you're using Mobile Data and Hotspot try to check if the connection is stable. 

 

Thanks,

-Jay 

 

 

Tourist
Posts: 9

Re: Facebook Live Setup crashes

Hi, perhaps at this point there is something I didn't understand.
First thing: the app crash when I touch Live...
Can you give me the right step?
I don't have smart switching...
My steps:
1. Enable GPS, bluetooth, data connection and WiFi on smartphone;
2. Launch GoPro app;
3. I control that the WiFi icon in the upper right corner near the Hero 7 is blue;
4. Touch the button to control the camera;
5. Preview opens and I can switch trought the different mode;
6. I try to go in Live mode and the app crash...

Update:
I try with my daughter iPhone and it works.
I'm very disappointed: on the box there is also Android!!!