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Tourist
Posts: 2

Extract a photo from video, very low quality.

Suddenly, when I extract a photo from a video (I use to film in 1080) it's saved in very low quality in my phone (about 100 kb). Until now the pics were saved in more quality, can someone help me? Excuse my bad english. Thanks!
GoPro
Posts: 10,731

Re: Extract a photo from video, very low quality.

 

Hi @juana6

 

Do you still remember the FPS used when the video was taken?

What is the GoPro app version installed on your phone?

 

Thanks!

Ej

 

 

 

 

Tourist
Posts: 2

Re: Extract a photo from video, very low quality.

I use to film in 1080 / 24 FPS, and I tried downloading the GoPro App again but It doesn't work. I tried filming in 4K too but the photos were the same poor quality, and restarting the camera and the mobile. It was suddenly, a few days ago it worked well as usually.
Thanks very much!
Sightseer
Posts: 1

Re: Extract a photo from video, very low quality.

Same situation here. Everything was fine until last Android application upgrade (which was on my phone done today). After upgrade, all photos grabbed from video are in very very poor quality. Even photos grabbed from videos made before (which was fine as source before app upgrade). This function is unusable now after upgrade. Please fix it.

GoPro
Posts: 10,731

Re: Extract a photo from video, very low quality.

 

Hi @juana6 @epicstorm25724

 

Try shooting with a higher FPS. Test if it will give you a better result when you use 1080/60.

 

I'll have this issue forwarded to the team in charge to get this checked further.

 

 

Thanks!

Ej

 

 

Sightseer
Posts: 3

Re: Extract a photo from video, very low quality.

Hi everyone.

 

I have the same issue. From last Android or Go Pro App upgrade (last August), I can't extract photos in HD from videos (1920x1080p). All photos that i am extracting are in 432x240.

 

I have tried all the solutions. I have restored my mobile phone and my go pro app but it dosn't work. I supose that I should be an error from last upgrade because it started 4 days ago.

 

Anyone have found a solution? Anyone have the same problem?

GoPro
Posts: 10,731

Re: Extract a photo from video, very low quality.

 

Hi everyone!

 

Thank you for the information shared.

This has been raised to the team in charge.

I will have this thread updated as soon as we have some information.

 

 

Regards,

Ej

Sightseer
Posts: 1

Re: Extract a photo from video, very low quality.

Hi Oragon1006
I have the same problem too. If you can get a solution, inform me too.

thanks