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Hiker
Posts: 23

Exposure correction still faulty in GoPro iOS app 4.3.1

On my iPhone X running iOS 11.2.5 the GoPro app 4.3.1 still shows problems setting exposure correction using Protune on my Hero 6 and Hero Session 5.
Correction of 0.0 can‘t be set, only -0.5 and +1.0 is possible where the camara itself also supports setting of 0.0EV correction.

Any idea how to report to get this fixed?! Support seems down.
Hiker
Posts: 23

Re: Exposure correction still faulty in GoPro iOS app 4.3.1

Can anybody verify this bug or does it only happen with my equipment?!
GoPro
Posts: 55

Re: Exposure correction still faulty in GoPro iOS app 4.3.1

Hey. Sorry for the issue. I just tested my HERO6 and HERO5 Session, both on current firmware versions from gopro.com, iPhone 6s on iOS 11.2.5, GoPro App v4.3.1 (2142) and the EV Comp worked on both.

 

Are both cameras on current versions of software? If not, please perform an update on them. https://gopro.com/update

Have you tried uninstalling/reinstalling the GoPro App? 

 

I hope this helps.

 

Matthew

Hiker
Posts: 23

Re: Exposure correction still faulty in GoPro iOS app 4.3.1

Hi Matthew,
I reinstalled the app, cameras both have latest firmware but problem still exists!
I can change the EV comp, but I can only set it to -2, -1.5, -0.5, 1.0 and 2.0 - but not to „0.0“ (also not to -1.0 and 1.5) that would be nice after a change!
This happens both on my iPhone X and my iPad Pro, all running the german version.
GoPro
Posts: 55

Re: Exposure correction still faulty in GoPro iOS app 4.3.1

We have seen this issue specifically with versions in other languages, such as German. The team does know about the issue. Unfortunately, I do not know when a fix is coming for this. 

 

I realize this defeats the point of the app, but can you change the EV Comp on the camera itself and will it hold it's place if so?

Hiker
Posts: 23

Re: Exposure correction still faulty in GoPro iOS app 4.3.1

Yes, I can change the EV Comp correctly in the camera and it keeps in the app until I change it. I can also reset Protune settings and it goes to 0.0 even if the slider is on -0.5.
Would be nice if this could be corrected since I don‘t see a chance to install the US version of the app.