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Sightseer
Posts: 1

Exporting video from app to phone gallery not working

I have been having trouble for a good while now exporting videos from the app to my phone.
Both full length videos and clips from videos is stuck on 0% for a while and then says it's done.
The file then appears in my gallery, but is broken and can not play.
Same goes for taking a clip from a full length video and saving it in the app.
This has rendered my gopro and app useless for a while and I hope someone has a fix.
Video is 1080p 60fps recorded on gopro hero 5 black, phone is huawei p20 pro. Everything is updated to newest update.
GoPro
Posts: 8,889

Re: Exporting video from app to phone gallery not working

Hi @sindreawesome

 

I have tested a P20 paired with a HERO5 Black and a HERO6 Black and was able to transfer videos (1080/30).

Are these long/large files? Would you be able to test this with another phone?

 

Make sure you have enough storage on your device.  

Example: If your video is 2GB, make sure you have at least 4GB available. 

 

Thanks!

Ej