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Tourist
Posts: 5

Errore durante il caricamento dei dati musicali

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Da smartphone app (Android) non mi permette di modificare la musica di sottofondo. 

Al momento dell'inserimento della musica desiderata, me la carica in automatico dall'inizio senza darmi la possibilità di scegliere da quale parte voglio che cominci. Problema che riscontro sia con la musica che carico io dal mio dispositivo che da quella già presente sull' app gopro. 

Il messaggio di errore che mi compare è il seguente: Errore durante il caricamento dei dati musicali

Come posso risolvere? Grazie  

GoPro
Posts: 31,004

Re: Errore durante il caricamento dei dati musicali

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Hi @antodeca96

 

What phone are you using?

What version is the app on?

Do you observe the same when working with another phone?

 

Thanks!

Ej

Tourist
Posts: 5

Re: Errore durante il caricamento dei dati musicali

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Hi @aragon1006

Huawei p20 pro
Version 8.11
I did not try with another phone because this is the only device I have.

Thanks
GoPro
Posts: 3,585

Re: Errore durante il caricamento dei dati musicali

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Hi @antodeca96

Can you share a screenshot?
Do you observe this with ANY of your music / ANY GoPro music? Or only some?
Was it working BEFORE with the same music?
What kind of file is your music?
Where is your music located on your phone?

Sorry that's a lot of questions but we have users with this issue but we do not reproduce this problem.
GoPro
Posts: 3,585

Re: Errore durante il caricamento dei dati musicali

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Hi,

Note that the latest version of the app is 10.1 could you update your app and let us know how it goes?

Please reboot your phone after updating.

Tourist
Posts: 5

Re: Errore durante il caricamento dei dati musicali

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Hi @haindash 

 

Sorry for answering so late.

 

I tried to update the app to the last version and reebot the phone, but noting different. It still does not work.

Attached you will find a screenshot, as requested.

It was working the week before I found the problem with the same music. 

The music I use is the music already uploaded on the GoPro Quick app, so I do not think the problem involves the kind of file the music is. 

If I try to upload different music from my device, in mp3 format (which worked last time I tried for the last video I realized), I get the same result.

 

What should I do to make it work?

 

Thanks

71a7b28a-faab-4b7b-8284-08c93593662b.jpg
GoPro
Posts: 3,585

Re: Errore durante il caricamento dei dati musicali

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Hi @antodeca96

 

Do you confirm that you are now on 10.3 as this is the latest version of the app, thank you?

Do you see this with all GoPro Music, did you test with other songs? It's funny enough indeed since this is my song :)))

Tourist
Posts: 5

Re: Errore durante il caricamento dei dati musicali

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Hi @haindash 

 

Yes I do confirm I am using the last version of the APP.

I tried it with both music from GoPro Quick app and music uploaded from my device.

 

GoPro
Posts: 3,585

Re: Errore durante il caricamento dei dati musicali

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Thank you, I have reopened the bug and added your information. It's a tricky problem as it doesn't happen to all devices and our developer do not see this issue. We will investigate.
Tourist
Posts: 5

Re: Errore durante il caricamento dei dati musicali

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Thank you, but is there nothing I can do now to make video with the mobile app ? 

GoPro
Posts: 3,585

Re: Errore durante il caricamento dei dati musicali

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I am very sorry but for the moment I don't have a solution for you if you need to change the starting point of the music. So you can make a video but not change the music start.
GoPro
Posts: 3,585

Re: Errore durante il caricamento dei dati musicali

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Hi @antodeca96,

I will be sending you a private email to your gmail address to see if we can work together on this.
GoPro
Posts: 3,585

Re: Errore durante il caricamento dei dati musicali

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Hi @antodeca96

I have sent an email to your gmail address last week. If I'm not hearing back from you I won't be able to keep the bug active as in this situation we don't have a developer that has this issue so we can't fix it.
Let me know,

Best,