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Reply
Sightseer
Posts: 1

Error while loading picture

[ Edited ]

I own a Mi A1. I want to upload a new video, but now causing an error. What's happening?

Tourist
Posts: 3

Re: Error while loading picture

I am having the same issue! I select videos and it says "something went wrong while making your video....sorry"
This happened after the app upgraded.
GoPro
Posts: 6,428

Re: Error while loading picture

Hello @rapidmesa07784  and @mikefit4u,. Are you trying to import GoPro media from the camera to your mobile device? Does it matter which resolution setting the media is in? Which OS are your devices running on? These will help us further isolate the issue. We hope to hear back from you. 

Tourist
Posts: 3

Re: Error while loading picture

Hello... I am using an android and I made 10 complete videos prior to upgrade using the same 1080 hd video I have previously used.
GoPro
Posts: 6,428

Re: Error while loading picture

Thanks for the reply, @mikefit4u. There was a recently released version of Quik for mobile. See if updating to the latest version will clear the issue. Let us know how it works out. 

Sightseer
Posts: 1

Re: Error while loading picture

[ Edited ]

I faced the same issue, still facing that, no solution yet.

GoPro
Posts: 354

Re: Error while loading picture

@liliani1  @rapidmesa07784  @mikefit4u 

 

Sorry about that, this could be lots of different things it's hard to know what's happening.
I would suggest to try making a test video with just one single media. Try changing video style > try Grammy or Raw.

If it doesn't work: try to close and kill the app, try to reboot your device.

Also it could be interesting to delete and install again the app > sometimes a fresh start brings the solution ;) Deleting the app deletes all its content - video and drafts - so make sure you have saved all your videos on your phone. Do it only if you have everything saved first because you will be installing a brand new Quik.

 

Latest update > 5.0.5 is an update to Google Photos so it doesn't change anything in the video engine. The update is there to make sure users can still access Google Photos.

 

Tourist
Posts: 3

Re: Error while loading picture

Hi, I just made a folder on my SD card on my phone. Transfered all GoPro Qiuk videos to that folder. Deleted and reinstalled the app. Now it works!!!