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Sightseer
Posts: 1

Error playing video message

So I was working on my phone's GoPro app under the quik story bar for over an hour making a film and had been saving it. All of a sudden the app kind of glitches and takes me to the home GoPro section. I try to go back and edit my video and I get the messafe: something went wrong, your quick story could not be played. When I try to watch other films I've made they say can't play this video. The only thing I can think of that made this happen is I downloaded a song which someone messed up the files? I'm not sure.. please help!!
GoPro
Posts: 10,065

Re: Error playing video message

Hi @redmesa78477

 

What phone are you using?

Do you have the camera, the phone and the app all up to date?

If you are using an Android phone, see if clearing the cache will help. **DO NOT INCLUDE DATA.

 

For reference you can also check: Resolve GoPro App Crashing or Freezing Issues

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Error playing video message

I been having this issue too.

 

Iphone XS max 

GoPro app  6.0 (3144)

 

 

Capture.PNG
GoPro
Posts: 8,134

Re: Error playing video message

Hello @rubena32. Are you also experiencing the issue due to adding your own music file? How does it go when the edit is done on the stand-alone Quik app? 

Sightseer
Posts: 1

Re: Error playing video message

I am having the same issue here. After 5 hours of editing now everything is lost.
Highlighted
GoPro
Posts: 10,065

Re: Error playing video message

Hi @rapidpike0558

 

Sorry to hear about what happened.

What phone are you using?

We have recently released an update for the GoPro app (Android and iOS).

See if this makes a difference.

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Error playing video message

Hello,

I've been trying to create a video on my GoPro app on my pixel 2 and a few minutes into editing the videos go black and a message appears saying error playing video. The sound still works. I've restarted the app, saved the video and even restarted my phone. Nothing seems to help. I've made a few videos on the phone before perfectly fine.

Is there a way to fix this? Thanks!
Screenshot_20191013-143726.png
GoPro
Posts: 3,753

Re: Error playing video message

Hi @nobleboost21113,

Sorry to know that you're having a problem with the app. 
I just want to ask if you already tried editing videos with lower resolution like 1080 with 60FPS.
If you are not having problem with 1080 probably it's just a compatibility problem. 

Some Android device can't handle high resolution video or videos with Protune On.

You may also contact GoPro Customer Support via phone or Chat. 
https://gopro.com/help/ContactUs


 

Regards,

-Jay