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Sightseer
Posts: 1

Error playing video message

So I was working on my phone's GoPro app under the quik story bar for over an hour making a film and had been saving it. All of a sudden the app kind of glitches and takes me to the home GoPro section. I try to go back and edit my video and I get the messafe: something went wrong, your quick story could not be played. When I try to watch other films I've made they say can't play this video. The only thing I can think of that made this happen is I downloaded a song which someone messed up the files? I'm not sure.. please help!!
GoPro
Posts: 8,889

Re: Error playing video message

Hi @redmesa78477

 

What phone are you using?

Do you have the camera, the phone and the app all up to date?

If you are using an Android phone, see if clearing the cache will help. **DO NOT INCLUDE DATA.

 

For reference you can also check: Resolve GoPro App Crashing or Freezing Issues

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Error playing video message

I been having this issue too.

 

Iphone XS max 

GoPro app  6.0 (3144)

 

 

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GoPro
Posts: 7,561

Re: Error playing video message

Hello @rubena32. Are you also experiencing the issue due to adding your own music file? How does it go when the edit is done on the stand-alone Quik app?