08-08-2019 05:44 AM
08-09-2019 06:15 PM
What phone are you using?
Do you have the camera, the phone and the app all up to date?
If you are using an Android phone, see if clearing the cache will help. **DO NOT INCLUDE DATA.
For reference you can also check: Resolve GoPro App Crashing or Freezing Issues
Let us know how it goes.