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Hiker
Posts: 8

Error on rendering 360 video

I am trying to render a 360 video using both iPad and iPhone but I get an error without any context, only "Something went wrong", close to the end of the exportation. Apart from this, the Mount optimization gets stuck on 93% for this exact video.

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GoPro
Posts: 15,313

Re: Error on rendering 360 video

Hello, @pani169. If you haven't yet, perform the recommended troubleshooting steps at How to Resolve GoPro App Crashing or Freezing Issues. Let us know how it goes. 

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Hiker
Posts: 8

Re: Error on rendering 360 video

Following the "Crash with 360 media" section:

  1. I am using an iPhone 11 Pro Max & iPad Pro
  2. I didn't have the same problem with any other video 
  3. I have also deleted all the keyframes and the problem still occurs 
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GoPro
Posts: 9,137

Re: Error on rendering 360 video

@pani169, please make sure your mobile device, app, and camera are on their current versions.

 

We'd also like to gather a few more details to help isolate the issue. You may share with us a screenshot or screen recording showing the issue. In addition, what's the video resolution of the media that's having issues rendering? What's the video length? Please provide us the OS version installed on the devices used as well.

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Hiker
Posts: 8

Re: Error on rendering 360 video

I have attached a video presenting the rendering process as well as the error.
The iPhone has the iOS 14.

Video details:
Size: 903MB
Resolution: 5.6K
Frame rate: 30FPS
Duration: 1:49

Στιγμιότυπο 2020-10-20, 22.19.15.png