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Sightseer
Posts: 1
Accepted Solution

Error app

Cuando estoy editando un video, de repente se cierra la app y por mas que intente abrir el video que estaba modificando, se me sigue cerrando la app. Qué hago para no perder lo realizado y poder seguir editando?

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GoPro
Posts: 988

Re: Error app

@bluepeak78061 @tony-rey 

You're talking about Quik App I suppose? 

 

For the stand-alone video editing app Quik App (Android/iOS) I have no info concerning updates.
If the app is crashing at start your best bet is to delete the app and try to install again.
If the app doesn't save your final edit (freeze/Crash during export process) try this:
- Go back, exit your project and save it as a draft. It will be saved on the Quik Home.
- Then kill the app completely, reboot your device.
- Open Quik App, reopen the draft, change something: I suggest you use the video style RAW + try with a new music
- Try to move around some media + delete one media (photo or video), then export again. 
- Make sure you have space on your device.
- Consider the number of files you have / size and duration > long/big file tend to make the app crash
- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

 

We've recently introduced the multi-clip-editing experience into GoPro App so you can do your edit right after importing footage from your GoPro. Note that it's also possible to use phone media.See this article for help https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app 

 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.
I recommend that you give a try to GoPro App multi-clip editing functionality.

GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level.
Many more updates are planned to improve the global experience and add features! :)

View solution in original post


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Highlighted
Nomad
Posts: 38

Re: Error app

Lo único que puedes hacer es cruzar los dedos y esperar que GoPro decida mostrar algo más de interés. La app lleva sin matenimiento desde hace 7 meses, facepalm...

Highlighted
GoPro
Posts: 988

Re: Error app

@bluepeak78061 @tony-rey 

You're talking about Quik App I suppose? 

 

For the stand-alone video editing app Quik App (Android/iOS) I have no info concerning updates.
If the app is crashing at start your best bet is to delete the app and try to install again.
If the app doesn't save your final edit (freeze/Crash during export process) try this:
- Go back, exit your project and save it as a draft. It will be saved on the Quik Home.
- Then kill the app completely, reboot your device.
- Open Quik App, reopen the draft, change something: I suggest you use the video style RAW + try with a new music
- Try to move around some media + delete one media (photo or video), then export again. 
- Make sure you have space on your device.
- Consider the number of files you have / size and duration > long/big file tend to make the app crash
- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

 

We've recently introduced the multi-clip-editing experience into GoPro App so you can do your edit right after importing footage from your GoPro. Note that it's also possible to use phone media.See this article for help https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app 

 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.
I recommend that you give a try to GoPro App multi-clip editing functionality.

GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level.
Many more updates are planned to improve the global experience and add features! :)

Highlighted
Nomad
Posts: 38

Re: Error app

Yes, you are right @haindash, my mistake. I was texting about Quik and answering this question I crossed with this concept, excuse me :)

 

GoPro App works really nice, and the multi-clip edition funcionality is great, maybe a killer feature for Quik. I guess the main idea is to keep going GoPro App instead of Quik, which makes sense on the other hand :p