Error APP al exportar video [ New ]

[greenpike31403]

Hola, me está pasando que al intentar exportar un video tanto en la app de GoPro como en Quik me sale un error "Se ha producido un error al intentar preparar tu Edicion". ¿Que puedo hacer?

[haindash · Accepted solution]

@greenpike31403 

Thanks for responding. 

I just did several test videos, following the test steps you provided but could always export my video without any issue.

Even using the "Tables Have Turned" song, changing the title too it went well everytime.

So I'm thinking the issue lies elsewhere than the music. It's hard to be able to help if I can't reproduce the same issue on my end otherwise I would open a bug report for the Dev Team to fix.

Make sure to update the app to the latest version > 6.6

[tony-rey]

Be sure there is enough space in your internal storage and the next step should be unisntall and install the apps again. Try and let me know if this is working ;)

[haindash]

@greenpike31403 

Some suggestions you could try

- Kill the app completely, reboot/restart device

- Open GoPro App, reopen the draft/projecjt, change something: I suggest you use the video style RAW + try with a new music

- Try to move around some media + delete one media (photo or video), then export again. 

- Make sure you have space on your device.

- Consider the number of files you have / size and duration > long/big file tend to make the app crash (high fps, timewarp etc...) or a file too short less than a sec.

- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

- Maybe you have a corrupt media somewhere... and the challenge would be to find it...

[greenpike31403]

Problema de almacenamiento no tengo puesto que tengo 256 GB.

He probado a desistalar tanto la app de GoPro como la de Quik. He hecho una prueba, exportando los vídeos que quiero para el video y sin modificar nada me ha guardado los vídeos en las 2 apps (en el Quik incluso en calidad profesional).

Cuando he editado el proyecto para cambiar el título, el tema y el color de portada (no he editado ni los trozos de video que quiero) ahí ya en el 92% me da el error de siempre.

No me deja modificar ni un solo parámetro del proyecto.

[haindash]

Hi @greenpike31403 

Could you also please state your device and OS? or did I miss it?

I tried on Pixel 1 Android 9

Add several videos to a multi clip edit from the APP tab in Media

Don't do anything

Save

Save to Phone, it worked

Reopen video, modify title and video style

Save

Save to Phone it worked also.

It's possibly some particular media that are causing this issue.

Know that update 6.6 will be out very soon it has many fixes and improvements.

[greenpike31403]

Tengo un Realme X2 PRO, un teléfono bastante potente con 12GB de RAM y 256 GB de almacenamiento.

He creado un vídeo automático sin modificar nada

He guardado el proyecto

He exportado el proyecto y sin problema

He cerrado todas las aplicaciones del teléfono

He abierto la app de GoPro

He editado únicamente el título del video

He guardado el proyecto

He exportado el proyecto y bien

He cerrado todas las aplicaciones del teléfono

He abierto la app de GoPro

He editado la música del vídeo por una predefinida en la app (del apartado LOVE)

He guardado el proyecto

He exportado el proyecto y me da un ERROR

He cerrado todas las aplicaciones del teléfono

He abierto la app de GoPro

He editado la música del vídeo por una predefinida en la app

He editado el tema (estilo) del video

He editado los Highlight y trozos de video

He guardado el proyecto

He exportado el proyecto y bien

He cerrado todas las aplicaciones del teléfono

El problema está en la música, algunas dan error.

[haindash]

Thanks for the detailed step.
> I have edited the music of the video by a predefined one in the app (of the LOVE section)
Which song is it then so I can test?

Thanks

[greenpike31403]

La canción con la que no me funciona es "Tables Have Turned"

[haindash · Accepted solution]

@greenpike31403 

Thanks for responding. 

I just did several test videos, following the test steps you provided but could always export my video without any issue.

Even using the "Tables Have Turned" song, changing the title too it went well everytime.

So I'm thinking the issue lies elsewhere than the music. It's hard to be able to help if I can't reproduce the same issue on my end otherwise I would open a bug report for the Dev Team to fix.

Make sure to update the app to the latest version > 6.6