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Tourist
Posts: 6

Eligable for Live on YouTube

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Hi everyone!

 

When I use my android phone and the gopro app to try and set up a YouTube live it dismisses me and tells me I'm not eligable.

But I am... I use other products to go Live on YouTube...

 

I think the problem is that my google account has my personal account, which is not eligable and also the brand account that I'm a part of linked to it, and its the brand account that's eligable for live...

 

How do I solve this?

 

I really want to use my amazing GoPro for YouTube live :-)

GoPro
Posts: 15,315

Re: Eligable for Live on YouTube

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@blendedf060, YouTube requires channels to have at least 1,000 subscribers to be eligible to live stream to their platform. Details on their policies can be found at https://support.google.com/youtube/answer/2853834.

Please see How to live stream from your GoPro for further reference.

Tourist
Posts: 6

Re: Eligable for Live on YouTube

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Hi there, try and read what I wrote 😀
I have 1170 subscribers and we go live from many other products... GoPro is the only problem
GoPro
Posts: 15,315

Re: Eligable for Live on YouTube

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@blendedf060, try to sign out your YouTube account in the app and log back in. Make sure that your YouTube channel is selected when you sign in your account in the GoPro App.

If the issue persists, could you please tell us your workflow? Please share with us a screenshot of the app showing the error or prompt.

Tourist
Posts: 6

Re: Eligable for Live on YouTube

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Hi there, I've just tried what you suggested and it didn't work ☹️

The workflow is:
Open GoPro App on Android phone
Connect to the GoPro
Click go live (YouTube is selected)
It asks which account I want to use
I choose the correct one
It gives me this error message (Attached)

In my Google account I have my personal account and my brand account and the brand account is set as the default account.
Screenshot_20200514_193427_com.gopro.smarty.jpg
Tourist
Posts: 6

Re: Eligable for Live on YouTube

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And live streaming is enabled !!! 😱
GoPro
Posts: 29,783

Re: Eligable for Live on YouTube

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Hi @blendedf060

 

Does the same happen using a different platform? Ex. Facebook

To help isolate the issue, would you be able to try streaming on YouTube via RTMP?

See instructions on How to live stream from your GoPro

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

Tourist
Posts: 6

Re: Eligable for Live on YouTube

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We've used Facebook live without any issues many times and RTMP once, where it worked 😀

We have read all instructions and it's still not working for YouTube 😭
Tourist
Posts: 6

Re: Eligable for Live on YouTube

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Bump?