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Tourist
Posts: 2
Accepted Solution

Editing and viewing issues hero 7, S8, Windows 10

Hero 7 Black, Galaxy S8, and a Windows 10 laptop bought new last year.

 

Having issues on mobile saving edited videos.  I can open and view videos both with and without guages in the gopro app through my phone.  Once I try to save edited videos, it doesn't do anything. After waiting for about 30 minutes and the video still sitting at 0% saved.  After that, I tried to save the unedited video to my phone, which worked but then it says I can't playback the videos due to hevc.  I tried opening them through the quik app and have the same problem.  How can I fix this?

 

On my laptop, I saved the videos from the SD card to it and quik says that hevc is unsupported on my laptop but I have no issues watching them through other media players on computer. Any ideas?


Accepted Solutions
Nomad
Posts: 1,071

Re: Editing and viewing issues hero 7, S8, Windows 10

You may have missed the part where it was stated that "HEVC is not fully compatible with Quik for desktop yet."

 

Yes you can view HEVC on VLC, that's because VLC uses it's own seperate built in decoders.  This is why you can see them in VLC, but since QUIK isn't fully compatible with HEVC this is why you can't do anything with them in QUIK.  The reason QUIK is saying your computer cannot play HEVC files is becaues you haven't downloaded a windows based decoder for HEVC files.  You can do this through the windows store (although they will charge you $0.99 for this).  

 

Please make sure you are using the latest version of the APP on your phone and that you've given write permissions to the app.

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All Replies
GoPro
Posts: 9,651

Re: Editing and viewing issues hero 7, S8, Windows 10

Hi @tyrelt032

 

Please check this article regarding copying/playing files via the the GoPro app.

You can also check Quik for mobile - How to Save and Share Your Video.

 

HEVC is not fully compatible with Quik for desktop yet.

 

What are the limitations with HEVC on a computer?

Playing Media on Unsupported Operating Systems
If your computer isn’t running Windows 10 / macOS High Sierra or newer, you will not be able to play HEVC files. Quik for desktop will still copy HEVC files to your computer, but they won’t appear in the Quik for desktop Media gallery. Also, third-party apps won’t be able to play HEVC files.

Playing Media on Supported Operating Systems, but Older Computers
While Windows 10 / macOS High Sierra supports HEVC, your computer must use a newer processor to play those files smoothly. Quik for desktop will still copy HEVC files to your computer, but those files may struggle to play back. In general, computers manufactured before 2016 may not handle HEVC files well. See the partial list of supported computers/processors above.

 

I hope this helps.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Editing and viewing issues hero 7, S8, Windows 10

My computer was bought new in November 2018 with windows 10 64 bit.  And is a gaming laptop, so definitely has the hardware and software to run hevc.  As I said, once I save videos through the quik for desktop I can play them using VLC player but can't do anything with them through quik.  Quik says that my computer can't play hevc files, obviously it can since I can watch them using other media players.

 

As for my phone, it is a Samsung S8 and I can watch the videos with and without guages on the gopro app, but I can't save them once guages are added.  I was able to save the unedited videos but could not playback on my device.  Quik for mobile doesn't even recognize that I have any videos available.

Nomad
Posts: 1,071

Re: Editing and viewing issues hero 7, S8, Windows 10

You may have missed the part where it was stated that "HEVC is not fully compatible with Quik for desktop yet."

 

Yes you can view HEVC on VLC, that's because VLC uses it's own seperate built in decoders.  This is why you can see them in VLC, but since QUIK isn't fully compatible with HEVC this is why you can't do anything with them in QUIK.  The reason QUIK is saying your computer cannot play HEVC files is becaues you haven't downloaded a windows based decoder for HEVC files.  You can do this through the windows store (although they will charge you $0.99 for this).  

 

Please make sure you are using the latest version of the APP on your phone and that you've given write permissions to the app.