11-19-2019 12:46 AM
I too have fallen victim to this marketing ploy. Android/windows user.
I also contacted support "who are very polite and friendly" and spent 1 hour describing my issue and sending screenshots of the absent easing option.
It took 30 minutes before the technician asked what my type of mobile was and a further 30 minutes to discover that it was not compatible.
I asked for alternatives to which he advised me of a desktop application "Gopro Player" which ofcorse is limited to MAC desktops. Im not going to rant on about apple vs android/windows but there is a good reason people do not choose apple products and as stated here prior a large percentage of Gopro customers fit into this category.
1. I have paid full price for half a products promises
2. I have spent 1 hour with tech support regarding this issue
Please advise your support team so they can get back to the queue and not spend hours chasing solutions where they do not exist.
Please stop marketing full products where they do not exist. A (Available only on IOS would have made it easy for me to choose the insta360 over this product)
11-19-2019 01:12 AM
This is clearly a customer service system designed to frustrate and tire complainants. I've had a much worse situation develop over the past 3 weeks around being overcharged and in the wrong currency that they're just perpetually failing to resolve. It's a shame GoPro chooses to operate this way. Like I said - it's not a mistake. GoPro is a big company - this is calculated customer deception
11-19-2019 01:40 AM
11-21-2019 02:09 AM
11-21-2019 04:46 PM
I have to say that I am also quite dissapointed with the lack of support for Windows and less features on Android for Gopro Max 360. I have a Huawei P30 Pro and was hoping to use the easing effect as seen on promotional material. It does not seem fair that we get a product "in development phase" yet we have paid the full price. The windows functionality is indispensible. I have hundreds of clips and working on a mobile is a nightmare. There is no way of sorting through videos easily and it takes a long time.