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Tourist
Posts: 2

ERROR APP

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Hola el app de gopro da errores en la edición y una vez editado sale el video con zonas oscuras. Antes iba bien, pero desde hace dos meses falla siempre. les adjunto foto del fallo más común. 

 

Espero que lo resuelvan pronto.

Screenshot_20201121-153251_GoPro.jpg
GoPro
Posts: 1,888

Re: ERROR APP

[ New ]
Hi,

Are you on a Huawei device? There are currently issues with device that have a Kirin 710 chipset, our team is looking into it.
Tourist
Posts: 2

Re: ERROR APP

[ New ]
No, is a Samsung Galaxy A6.
GoPro
Posts: 1,888

Re: ERROR APP

[ New ]

@fleetstorm8388 

Sorry about that, if your video can't be saved, it's probably because an issue was triggered in the engine while rendering your video :( 

Could also be that one of your media has a problem (corrupt for some reasons) and is causing the engine to fail.

Try to start your video by adding first some media and then adding more as you go. Depending on the performance / capabilities of your device try to not overload it with a huge video and big files. 

Do SAVE often so your video is saved as a project on your home. 

 

Try to save your video to the App so you're sure it's on the Home/Feed of GoPro App, then, kill the app, reboot your device, open the project again: 

- try to change the order of some media

- try to use another video style (Raw)

- try removing some media, 

- changing music,

- try to play with the duration of the global project, if it's a faulty media it's a bit difficult to know which one is at fault... 

- Consider the number of files you have / size, resolution, fps and duration. 

 

It's a bit of a trial and error thing here sadly   

You could also try with another device and identical media to see if it's the device that can't handle certain media?

Make sure you have enough storage as well.

 

Know that an update 7.3 is coming up.