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Sightseer
Posts: 1

Download Photos/Videos to iPhone App - Not Working Consistently

The pictures/videos that I see on the GoPro will not download wirelessly to the app.  This morning, the app told me that I had media to download so I let it download the 26 pictures/videos that I took yesterday. Then I used the GoPro later in the morning but now the app will not recognize the new photos/videos to download.  I can view the photos/videos on the GoPro itself but the app will not download them. I updated the GoPro and the app and it downloaded two files after the updates but not the other photos/videos prior to the update.

 

I believe both the app is up to date (6.0 (3144)) and so is the software on the GoPro (02.00).  The SD card is a SanDisk 32GB Ultra microSDHC Card Class 10. 

 

This GoPro has been very problematic.  Freezes, slow to respond, just not up to par as my previous GoPros.

GoPro
Posts: 8,398

Re: Download Photos/Videos to iPhone App - Not Working Consistently

[ Edited ]

Hi @nicedive186

 

What resolution were these videos recorded on?

Are you able to view the files on a computer or another phone?

Also, please note that the SD card you are using is not one from this list.

 

Here are some reference links:

Supported Resolutions for Copy and Share in the GoPro App

Camera Freezes Up

 

Let us know how it goes.

 

Thanks!

Ej