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Sightseer
Posts: 1

Download Error when downloading from Google Photos

When I select photos and videos from Google Photos to create a new video, it shows me this error message:
Download Error.
An error happened during download. Please make sure your device is connected and try again.

My phone is connected to the internet via wifi. Have also tried to download using mobile data, but it's the same error every time.
Quik was working fine earlier, then I did a factory reset on my phone, installed Quik and now I get this error. I'm using a Redmi Note 5 running Oreo.
Have cleared cache, but the error persists.
How to resolve this?
GoPro
Posts: 8,992

Re: Download Error when downloading from Google Photos

Hi @anitao8

 

Would you be able to test it with a different phone?

What is the version of your Quik app? There is a recently released update for Quil for Mobile (Android).

Does the error show up as soon as you tap on Google Photos or when you select files?

 

 

 

Thanks!

Ej