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Reply
Tourist
Posts: 5
Accepted Solution

Die GoPro APP lädt Dateien nicht automatisch, kann sich nicht mit der Kamera verbinden bzw.findet ke

Obwohl die APP die Kamera anzeigt, liveview und Medien sichtbar sind, erkennt sie auf der Startseite keine neuen Medien. Wird aktualisiert findet sie die Kamera nicht. Gopro7, merhmals neu installiert und Verbindung zurückgesetzt

Accepted Solutions
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GoPro
Posts: 6,778

Re: Die GoPro APP lädt Dateien nicht automatisch, kann sich nicht mit der Kamera verbinden bzw.fi...

If that is the case even after going through the troubleshooting steps, please contact our Support team and provide the following information. They will gladly do everything to get you up and running with the GoPro App:

  • A brief description of what you have tried
  • Camera Model and firmware version (e.g. HERO6 v1.60)
  • Phone Model (e.g. iPhone 7 or Samsung Galaxy S8)
  • Mobile OS (e.g. iOS 10.1 or Android 5.1)
  • Carrier (e.g. Sprint, AT&T, Verizon, etc.)
  • GoPro App version

The Support team can be reached through phone or chat here https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius

View solution in original post


All Replies
Hiker
Posts: 9

Re: Die GoPro APP lädt Dateien nicht automatisch, kann sich nicht mit der Kamera verbinden bzw.finde

Same problem here..

GoPro
Posts: 6,778

Re: Die GoPro APP lädt Dateien nicht automatisch, kann sich nicht mit der Kamera verbinden bzw.fi...

[ Edited ]

This is odd, @quickdive33851 and @bravecliff01708. Are you both using HERO7 Black? Are both photos and videos not recognized or detected? See if toggling between the 5GHz and the 2.4GHz Wi-Fi bands will help. You can access this by going to Preferences, then Connections, then Wi-Fi Band. 

 

This article details additional troubleshooting steps. Have a go at the steps and let us know how it works out. 

 

Thanks, 
Marius

 

Tourist
Posts: 5

Re: Die GoPro APP lädt Dateien nicht automatisch, kann sich nicht mit der Kamera verbinden bzw.fi...

Ich habe bei der GoPro 7 nochmals wie im Artikel alle Verbindungsdaten gelöscht und alles neu Verbunden. Im 5GHZ Wlan kann sie zwar grundsätzlich eine Verbinung herstellen, aber das WLAN wird nicht erkannt. Also zurück zu 2,4Ghtz.
Die Verbindung bei 2,4 Ghz erneut hergestellt und ich kann auf die Kamera zugreifen, Bilder und Videos ansehen und herunterladen, die Einstellungen ändern und alles weitere. 
Nur lädt die GoPro App nicht automatisch die Bilder und Videos. Auf der Startseite wird die Kamera gesucht, aber nicht gefunden, während ich aber unter "Kamera" darauf zugreifen kann.

Hiker
Posts: 9

Re: Die GoPro APP lädt Dateien nicht automatisch, kann sich nicht mit der Kamera verbinden bzw.fi...

Yes, using Hero7. I have the same behavior as described by @quickdive33851 . Camera screen is a bit more reliable, Home screen and quik stories function does not work at all.


 

Highlighted
GoPro
Posts: 6,778

Re: Die GoPro APP lädt Dateien nicht automatisch, kann sich nicht mit der Kamera verbinden bzw.fi...

If that is the case even after going through the troubleshooting steps, please contact our Support team and provide the following information. They will gladly do everything to get you up and running with the GoPro App:

  • A brief description of what you have tried
  • Camera Model and firmware version (e.g. HERO6 v1.60)
  • Phone Model (e.g. iPhone 7 or Samsung Galaxy S8)
  • Mobile OS (e.g. iOS 10.1 or Android 5.1)
  • Carrier (e.g. Sprint, AT&T, Verizon, etc.)
  • GoPro App version

The Support team can be reached through phone or chat here https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius