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Sightseer
Posts: 2

Deleted footage from the app, not from the sd card

Hi,

 

I moved a few videos across to my tablet from the gopro and then deleted the media from the app.

 

Ive now realised that a couple of videos are not coming through as my tablet apparently does not support HEVC. So, two questions:

 

- I've moved plenty of 4K videos to this tablet without a HEVC error, so why has this one given an error?

- The videos i need are still on my sd card but now ive deleted them from the app, they dont appear when i connect my gopro. How do i move them to my tablet?

 

Thanks very much!!

GoPro
Posts: 3,185

Re: Deleted footage from the app, not from the sd card

Hi @noblepeak2104,

 

Thanks for reaching out. HEVC files are the large video content, such as 4K 60FPS and 1080P 240FPS, recorded in your GoPro camera. You will need to have an HEVC-compatible computer or mobile device to playback these files.

 

How did you move your videos from the camera to your tablet (i.e. GoPro App, SD Card Reader)?

 

Are you still able to play back the videos directly in the camera?

 

Hoping to hear back from you.


Kind Regards,
Ann

Sightseer
Posts: 2

Re: Deleted footage from the app, not from the sd card

Hi Ann,

 

Thanks very much for coming back - maybe i accidently changed the fps for that particular video. 

 

I moved the footage over using the gopro app and yes i can still view the video directly on the gopro. Worst case scenario i'll have to wait until i iave access to a device with an sd sd c slot, but hopefully that isnt necessary.

 

Thanks,

Tom

GoPro
Posts: 3,185

Re: Deleted footage from the app, not from the sd card

@noblepeak2104, alternatively, you can convert these HEVC files to an H.264 format so you can play them back on your tablet. To go about doing this, you'll need a computer, SD card reader / adapter to transfer your files and a video converter. Check out this article for more details: How to Convert GoPro HEVC Videos to H.264 Using HandBrake