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Tourist
Posts: 4

Date in app is dec 31, 1969

[ New ]
Phone and camera dates are the same, but the images show as having been taken on Dec 31, 1969.
GoPro
Posts: 6,097

Re: Date in app is dec 31, 1969

[ New ]

Hi @cubatta,

 

Can you please check the camera as well?

Sometimes the camera is out of sync that's why it happens. 

 

-Jay

 

 

Tourist
Posts: 4

Re: Date in app is dec 31, 1969

[ New ]

I updated the camera, and then set the camera to match the current time and date before taking pictures. When I review the images on the android app, the date shown for the pictures is Dec 31, 1969. Clearing the settings and restarting the setup process did not change this. The camera and the phone have the same date-time stamp but the app is incorrect.

 

Thanks for the suggestion "graytree76514"

GoPro
Posts: 6,097

Re: Date in app is dec 31, 1969

[ New ]

That's weird @cubatta,

 

Seems like I can't replicate the problem.

Tried doing the same thing.

What I could suggest is to change the date and time manually:  https://gopro.com/help/articles/how_to/How-do-I-change-the-date-on-my-media

Tourist
Posts: 4

Re: Date in app is dec 31, 1969

[ New ]

Thanks for the suggestion. I haven't downloaded/uploaded media from the camera yet, it is just the android app connecting to the camera and then viewing the media. There seems to be a disconnect between the phone and the camera and the date reverts to 69 for some reason. I am pretty sure it is a firmware glitch, but not sure if it is in the camera or the app. Will know more after I copy the images to the computer from the sd card directly.

 

C

GoPro
Posts: 6,097

Re: Date in app is dec 31, 1969

[ New ]

Thanks @cubatta,

 

I'll check if we can replicate the issue.

But we'll just take note of this and report as possible software problem. 

 

If issue persist I would suggest to contact GoPro customer support. 

They can check that for you. 

 

 

Regards,

-Jay

 

 

Tourist
Posts: 4

Re: Date in app is dec 31, 1969

[ New ]

Thanks Jay. It is minor issue for now, I am waiting to see what happens with later images. If every day is shown as the 31st of Dec, then that becomes a major problem.

GoPro
Posts: 6,097

Re: Date in app is dec 31, 1969

[ New ]

Just let us know @cubatta

 

But I would suggest to report that ASAP to customer support if issue persist. 

https://gopro.com/help/ContactUs

 

-jay