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Tourist
Posts: 4

Created video is full of black frames

[ New ]

Hello,
I'm trying to create a movie and after saving the video to my phone or to the application, I've lots of seconds that are just black screen.

It almost ALWAYS happen.
Usually after clearing all the memory, it gets better but this time, it just can't work.
I can send you the movie if you wish.

This application was looking promising but it's just not reliable.

 

Regards, 
Pierre


Accepted Solutions
GoPro
Posts: 2,593

Re: Created video is full of black frames

[ New ]

Hi,

Phones using the following chipsets will have better performance
8GB of RAM is indeed better. Also make sure Android OS can be upgraded - minimum is 8.0

Chipsets on phone:
• Kirin 980 or newer
• Qualcomm Snapdragon 845 or newer
• Exynos 9810 or newer

View solution in original post


All Replies
GoPro
Posts: 2,593

Re: Created video is full of black frames

[ New ]
Hi,

Sorry about that.
Could you tell us: what kind of device and OS you are using
What kind of videos you are using (resolution/fps)
What kind of edits you are doing - multi clip edit or single media edit?

Do you have just GoPro Quik App installed or also the legacy old Quik App. If you have both apps installed I would suggest to just keep the latest one which is GoPro Quik 8.1

Also - phone reboot is essential.
Tourist
Posts: 4

Re: Created video is full of black frames

[ New ]

Hello
I've a Samsung A20e (SM-A202F/DS)
The source resolution is 1080 with 30 fps in SUPER mode.

I've multiple clips that I'm trying to add to a movie. 
And I've only one application on my phone which is GoPro Quik 8.1

After I rebooted my phone, the situation is even worst: more black sequences.

GoPro
Posts: 2,593

Re: Created video is full of black frames

[ New ]
Hi,

So checking your phone specs here https://www.gsmarena.com/samsung_galaxy_a20e-9661.php
I see you have 3Gb Ram it may be a bit low :(
I'm not sure your phone works great with GoPro Quik, it may not be performant enough :(
Can you try with another phone and the same media just to see?
Tourist
Posts: 4

Re: Created video is full of black frames

[ New ]

Hi,

I tested to create a movie with a Oneplus 7 with 8GB of RAM and there's no issue with this set up.
Do you have recommandations on minimum hardware to use?

 
GoPro
Posts: 2,593

Re: Created video is full of black frames

[ New ]

Hi,

Phones using the following chipsets will have better performance
8GB of RAM is indeed better. Also make sure Android OS can be upgraded - minimum is 8.0

Chipsets on phone:
• Kirin 980 or newer
• Qualcomm Snapdragon 845 or newer
• Exynos 9810 or newer

Tourist
Posts: 4

Re: Created video is full of black frames

[ New ]

Hi,
Could you tell me where the minimal specs are?

GoPro
Posts: 2,593

Re: Created video is full of black frames

[ New ]
Hi, @greensurf84355

Phones using the following chipsets will have better performance
8GB of RAM is indeed better. Also make sure Android OS can be upgraded - minimum is 8.0

Chipsets on phone:
• Kirin 980 or newer
• Qualcomm Snapdragon 845 or newer
• Exynos 9810 or newer