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GoPro
Posts: 15,490

Re: Crash when adding picture

Hello Everyone. 

 

Apologies for the inconvenience and the delayed response. Yes, our team is aware of the issue and has since been working on getting a fix. Once there is, it will in the form of an app update and we will keep you posted through this thread. 

 

Thanks, 
Marius

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Sightseer
Posts: 1

Re: Crash when adding picture

same problem im experiencing right now. im using samsung note 9.
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GoPro
Posts: 9,260

Re: Crash when adding picture

@gerarda18840, thanks for reporting the issue to us. Rest assured, we'll keep everyone posted as soon as we have any further update. We appreciate the patience.

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Tourist
Posts: 4

Re: Crash when adding picture

Patience? Maybe you need to look at the competency of your IT department. 4 week's and still no resolution. Ive already cancelled my gopro plus subscription as it's a complete farce paying you for anything if this is how you treat your customers
Shocking service from the world's number 1
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Tourist
Posts: 5

Re: Crash when adding picture

Same here w my galaxy s8..so frustrating
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Tourist
Posts: 5

Re: Crash when adding picture

Still not a fix? So disappointing, as this app was amazing before it broke. Please fix soon!
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Tourist
Posts: 3

Re: Crash when adding picture

Just updated to latest version 5.07.4057 and the problem still exists.
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Tourist
Posts: 3

Re: Crash when adding picture

To be more precise in, an existing project either crashes or has permanent animated Q and doesn't allow further editing. A new project accepts both photos and videos