Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

Re: Crash when adding picture

[ Edited ]

@haindash wrote:

@davidmmayo 

There was a problem with adding pictures in Quik App, the latest update > 5.0.7 should have fixed the issue.

 


I am using the latest version 5.0.7 and this app CRASHES every single time when adding photos. Samsung Galaxy S10+ plenty of RAM and space available. Shame on GoPro for not fixing this yet.
 
I am a GoPro customer and this issue is ridiculous. Every time I try to add photos (.jpgs) to create a video the app keeps crashing over and over again.
Highlighted
GoPro
Posts: 809

Re: Crash when adding picture

@goproc23218 

Sorry to hear that. Please try to clear the cache in your phone settings. Also try to log off and log back in from Google.
Try to delete the app and clean install it. I have received many reports of users who had the issue with adding photos in 5.0.6 that the 5.0.7 has fixed the problem :( not sure it would still be stuck for you.