GoPro Apps for Mobile
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07-03-2019 01:19 AM
Re: Crash when adding picture
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Hi,
i had the same problem and I think I solved it. the problem was Google Play Services that apparently auto updated. I cleared all the data for google play and play services. Go to Settings, Apps, then find google play and google play services and delete all cache and data. Wait a little bit, then reopen Quik and now it works.
There are some instructions from google on how to clear the data:
https://support.google.com/googleplay/answer/9037938?hl=en
I think it's possible to disable play services from auto updating by restricting the background data permission on the play services app.
07-03-2019 01:40 AM
Re: Crash when adding picture
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Oh Thank you ❤️ it's working now good work
07-03-2019 02:12 AM
Re: Crash when adding picture
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That's awesome sprywave531
Great find, thanks
07-03-2019 08:26 AM
Re: Crash when adding picture
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Erasing Google Play data had work for a while. Precisely, I test the trick at 13 pm and Quik support adding a picture. Happy I was.
I go for the real work ( I'm 5 movies late) at 17 pm... And Quik crash again. I guess Google Play re-build is data again in the background.
So waiting for a GoPro update again...
A bit disapointed. First reports of that crash are nearly a month old , summer holydays had started and the App in still nun-functionnal
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07-03-2019 10:53 AM
Re: Crash when adding picture
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I tried it as well, but did not work at all
Rgds
Juraj
07-03-2019 02:15 PM
Re: Crash when adding picture
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Tried that and still no joys utter rubbish.
07-03-2019 04:42 PM
Re: Crash when adding picture
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I have the same problem. In a Samsung Galaxy S9. I installed the app again yesterday but once I add any photo the app inmidiately closes. Before I use to make videos with photos.... I think that the problem is from the app not from the devices
07-05-2019 04:46 AM
Re: Crash when adding picture
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I am also experiencing this issue.
I have a Samsung S9, and am able to use Quik to create videos from videos in my Gallery. However, as soon as I attempt to select a photo from Gallery, the app does not select it, but returns to the "Create a Video" screen.
I have uninstalled/reinstalled the app.
I have cleared the Google Play Services Cache.
I have 36.1 GB of available storage space.
There is 1.8 GB of available Memory
My photos are .jpg.
I have Quik version 5.0.6.4050-cfa2c7535
This has previously worked, I have successfully been generating videos with both video and photo taken from the Gallery without issue.
I checked my old phone, Samsung S7 Edge, which is also running the same version of Quik, and the same issue arises.
Please advise, is it possible to revert to a previous version of Quik, this certainly wasn't a problem with 5.0.3 as I had my friend check their Quik was still working, they were running the older version of Quik and it works.
