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Tourist
Posts: 7

Re: Crash when adding picture

I've considered all of the above. That document was already posted. With all due respect, I don't think any of those are the problem. Every video will import correctly. But the moment I choose a picture, no luck. Just importing one picture, no luck. My phone is plenty powerful enough. I've made plenty of other Quik videos on this phone. I have a ton of storage space, so that's not an issue.

Yes, another phone works without a problem with the same pictures.

My guess is it could be related to some bug or conflict with the OnePlus OxygenOS? I believe I just updated to the latest security update this part week.

Someone please help!
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GoPro
Posts: 16,178

Re: Crash when adding picture

Thanks for getting back to us @robt8316

 

Given that it works fine with another phone,this is probably a compatibility issue.

Ill have this raised to the team.

 

We'll post an update as soon as we get one.

 

Regards,

Ej

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Tourist
Posts: 7

Re: Crash when adding picture

Thank you! I appreciate the help. I'm stuck!
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Tourist
Posts: 3

Re: Crash when adding picture

I'm getting the same problem on a Pixel XL. Crashes as soon as I try to add any pictures, regardless if I take them from Google photos or downloaded pictures. Doesn't seem linked to android, Google photos or Quik updates.
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GoPro
Posts: 16,178

Re: Crash when adding picture

Hi @rapiddive086

 

Were you able to go over the steps on Quik for mobile Crashes

 

Thanks!

Ej

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Tourist
Posts: 3

Re: Crash when adding picture

Yes - tried all those steps. If I add videos, it seems to be ok. The moment I try to add a photo, Quik crashes.
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Explorer
Posts: 12,962

Re: Crash when adding picture

Just FYI, GoPro is currently in the testing phases for their new mobile app. Hopefully it will correct the issue. No word on when it will be released, but I do know that it's coming soon.
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Tourist
Posts: 7

Re: Crash when adding picture

Yes, I also tried those potential solutions. No luck. I'm still stuck. I can't imagine why there aren't more with the same problem