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Tourist
Posts: 3

Crash systematic at 75% during export process.

[ New ]
I have created a movie, but I am unable to export it.

I have tried all proposed actions:
Updated subtle
Shortened video
Changed some elements

I have 16GO of free disk memory for a 3 min vidéo
I am using a OnePlus 6 T (less than 6 months old)

I created another new movie (no modifications) and exported it fine.

But still unable to export the movie I want.
I also tried to shorten in by half (removed clips) but still crashes..

When I try "share" instead of "save to phone" the crash occurs also (at about 80%)

This is very frustrating.
Any ideas please?
Thanks

Tourist
Posts: 3

Re: Crash systematic at 75% during export process.

[ New ]
I have decided on giving up on this issue and the quik application in general. Too many crashes and too unreliable. Any suggestions on good alternatives?,
GoPro
Posts: 28,439

Re: Crash systematic at 75% during export process.

[ New ]

Hi @amuntadas

 

Are you using QuikStories or the stand alone Quik app?

What phone and OS version are you using?

To help isolate the issue, have you tested this with a different phone?

 

Here are some links that may come handy: 

Quik for mobile Crashes

Quik for mobile - Supported Resolutions

How to Resolve GoPro App Crashing or Freezing Issues

 

Thanks!

Ej

Tourist
Posts: 3

Re: Crash systematic at 75% during export process.

[ New ]
I am in Quick stories.
When I open the standalone quick app, my movie does not appear (while my others previously made in quickstories do)
One plus 6T
Android 9
Phone is less than six.months old.

I have made a different movie using the same app (different content), loaded content and exported with leaving défaut movie config (no trim or clip modification) and film exported fine and correctly.

Is it possible to export movie configuration to a different phone with clips and all configuration? If so then I will be able to test, if not , I will have to rebuild, and I will not rebuild in same app on new phone (too time consuming)I will just do it directly in new tools.
GoPro
Posts: 28,439

Re: Crash systematic at 75% during export process.

[ New ]

Hi @amuntadas

 

Did you save the edits to your Phone or just on the app?

See if saving it will make a difference.

Currently there is no option to export the settings used to another phone/Quik edit.

 

Thanks!

Ej