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Tourist
Posts: 5
Accepted Solution

Crash durante rendering GoPro MAX

L’applicazione crasha sempre durante rendering della reinquadratura della GoPro MAX. Provato su ipad pro e iphone 11 pro aggiornati a 13.7
Succede sia con Overcapture che con i keyframe.
La GoPro è aggiornata l’ultima versione disponibile.
Ho provato a disistallare e reistallare l’app, a riavviare i dispositivi, a riscaricare i video dalla gopro al telefono e ipad, a passare tramite cloud. Niente. Crasha durante il rendering

Aiuto


Accepted Solutions
Highlighted
Tourist
Posts: 5

Re: Crash durante rendering GoPro MAX

I probably solved! I downloaded the files on the GoPro APP directly from the MAX instead of the Cloud and now everything works! I think it was a cloud upload problem.

 
Thanks so much for your help

View solution in original post


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GoPro
Posts: 1,388

Re: Crash durante rendering GoPro MAX

Hi @capo03 

Sorry about that, update 7.0 is just around the corner, I would suggest waiting out for this update so see how it goes after a clean install and restart with this new version. You won't have to wait long, promise :) Then we will take it from there.

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Tourist
Posts: 5

Re: Crash durante rendering GoPro MAX

Aggiornato l'app facendo un' installazione pulita. Nessun miglioramento, crash durante il rendering!

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GoPro
Posts: 17,624

Re: Crash durante rendering GoPro MAX

Hi @capo03

 

Were you able to go through the steps on How to Resolve GoPro App Crashing or Freezing Issues?

 

Thanks!

Ej

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Tourist
Posts: 5

Re: Crash durante rendering GoPro MAX

@aragon1006 si, prima di scrivere qui ho provato ogni possibile soluzione. Funzionava tutto bene prima dell’aggiornamento 13.7 di iPhone. Durante il rendering delle reinquadrature l’app si chiude. A prescindere dalla lunghezza del video e dei keyframe.
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GoPro
Posts: 1,388

Re: Crash durante rendering GoPro MAX

@capo03 

 

Hi, what kind of file is it? Is it a big/long file? is it a part from a chaptered file?

 

Can you get me the crash logs please - right after the app crashes:

On your iPhone, navigate to the Settings app.
Go to Privacy.
Go to Diagnostics & Usage.
Go to Diagnostic & Usage Data.
You will see an alphabetical list all crash logs on your device.
Scroll to find crash log, called - GoPro...
Copy content and send the file to me: aoules@gopro.com

 

Thanks,

Highlighted
Tourist
Posts: 5

Re: Crash durante rendering GoPro MAX

Ho provato su file 360 gradi da 7 minuti ma anche su file da 1 minuto. Il problema però c’è anche su file tagliati inferiori a 1 minuto. Mando mail con i log grazie
Highlighted
Tourist
Posts: 5

Re: Crash durante rendering GoPro MAX

I probably solved! I downloaded the files on the GoPro APP directly from the MAX instead of the Cloud and now everything works! I think it was a cloud upload problem.

 
Thanks so much for your help