08-06-2019 10:22 AM
I really need your help!
I downloaded the photos/videos from my GoPro Black 6 to the GoPro app. But I couldn’t save photos/videos to my iPhone somehow.
It showed me message “Saving Failed, make some room on your iPhone, then try it again”
I have plenty of storage left.
Could you please help me?
08-06-2019 02:08 PM
Thanks for getting back to us.
Following updates, it's a good idea to restart your phone then try pairing the camera again.
We would also appreciate if you can send us a screenshot when you're trying to download the file.
08-30-2019 03:18 PM
Sorry for the delay in getting back to you.
I did a couple of test with an iPhone8 (iOS 12.4) and was not able to replicate the issue.
I tried to clip and share files saved on the app and files that are still on the camera.
Do you still remember the resolution of the videos?
Does the same happen when you try to share/save a picture?
Would you be able to test your camera with another phone?