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Reply
Tourist
Posts: 5

Couldn’t save photo from Gopro App to iPhone8

Dear support team,

I really need your help!
I downloaded the photos/videos from my GoPro Black 6 to the GoPro app. But I couldn’t save photos/videos to my iPhone somehow.

It showed me message “Saving Failed, make some room on your iPhone, then try it again”

I have plenty of storage left.

Could you please help me?
GoPro
Posts: 9,664

Re: Couldn’t save photo from Gopro App to iPhone8

Hi @loyalgorge64010

 

Were you able to update the app?

See if transferring the file one at a time will work.

 

Thanks!
Ej

Tourist
Posts: 5

Re: Couldn’t save photo from Gopro App to iPhone8

I just updated the app version 6.0 now and my iOS version is 12.4
Tourist
Posts: 5

Re: Couldn’t save photo from Gopro App to iPhone8

I can’t even transfer a single file to my phone now
GoPro
Posts: 9,664

Re: Couldn’t save photo from Gopro App to iPhone8

Thanks for getting back to us.

Following updates, it's a good idea to restart your phone then try pairing the camera again.

We would also appreciate if you can send us a screenshot when you're trying to download the file.

 

Regards,

Ej

Tourist
Posts: 5

Re: Couldn’t save photo from Gopro App to iPhone8

 

Hi 

I did try as you suggested but didn't work still. Please see in the file attached IMG-3224 (1).pngscreenshot.png

Highlighted
Hiker
Posts: 8

Re: Couldn’t save photo from Gopro App to iPhone8

I'm seeing this exact same problem with my iPad Pro, even though it has 40GB or storage available.

 

Any reponse from GoPro yet?

GoPro
Posts: 9,664

Re: Couldn’t save photo from Gopro App to iPhone8

Hi @loyalgorge64010

 

Sorry for the delay  in getting back to you.

I did a couple of test with an iPhone8 (iOS 12.4) and was not able to replicate the issue.

I tried to clip and share files saved on the app and files that are still on the camera.

Do you still remember the resolution of the videos?

Does the same happen when you try to share/save a picture?

Would you be able to test your camera with another phone?

 

Thanks!

Ej