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Tourist
Posts: 3
Accepted Solution

Connecting the camera to the app problem

Hi,

I recently purchased the Hero 5 black and I am trying to connect it to my Android 8 phone app. When I first add the camera to the app it finds the camera and inform me that the camera is paired and connected. However when I try to connect to the camer from within the app - altough I see the camera in the app and the wifi symbol is colored blue as if it is connected, I cannot enter the camera from the app. From the camera connect option it is said that the camera is disconneted. I've delete the application and repaired the camera again - but it is the same problem.

Any idea how I can resolve this issue?

Thanks!

Itay


Accepted Solutions
GoPro
Posts: 12,088

Re: Connecting the camera to the app problem

Thanks for trying the suggested steps! We're glad to hear that it's all working.

 

To change your nickname, please sign in to your account on gopro.com

Under your name at the top of the page is a drop-down menu.

In that menu, select "Settings".

From there, you should see your account info, and be able to change your nickname.

 

Please note that you can only change your nickname once per hour.

 

Regards,

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 9,299

Re: Connecting the camera to the app problem

Hello @irousso. There are troubleshooting steps here that will help reset the connection between your camera and your phone. Have a go at them and let us know how it works out. Thanks!

Tourist
Posts: 3

Re: Connecting the camera to the app problem

Thanks!! Following the instructions solved my prolem...

 

By the way - I just saw that my nickname is fastbluff60741 - that's not really a nice name to have... can I change it? I was not able to find where...

Itay

GoPro
Posts: 12,088

Re: Connecting the camera to the app problem

Thanks for trying the suggested steps! We're glad to hear that it's all working.

 

To change your nickname, please sign in to your account on gopro.com

Under your name at the top of the page is a drop-down menu.

In that menu, select "Settings".

From there, you should see your account info, and be able to change your nickname.

 

Please note that you can only change your nickname once per hour.

 

Regards,

Ej

 

 

Tourist
Posts: 3

Re: Connecting the camera to the app problem

THanks!!

Itay

Highlighted
GoPro
Posts: 4,206

Re: Connecting the camera to the app problem

You're awesome, @irousso! Feel free to post back if you have any further questions.